The Clint

The client is an industrial machine manufacturer with sales and service operations across the county, but concentrating over the southern region with a head office in Karnataka. Active in the markets for more than a decade, the company is planning expansion into markets across the rest of India especially in Delhi, Mumbai, Gujarat, Kolkata, etc. with 300+ on-field executives. The client has plans to implement a strong on-field employee process automation solution to fully utilize their teams and align them towards their goals.

The Business Need

The client is into industrial machine manufacturing, sales and servicing and is planning to implement an on-field service executives task automation solution and an effective on-field executive mobility solution across their company to help them move forward to the next level. The organisation’s focus is in high valued order closure, quick service request closure & customer satisfaction, as the customer plays a major role in increasing brand value. By automating their on-field force system, they wish to address the ad-hoc, planned and recurring support, at the same time service on-time without deviation. With more value additions and a service team management mobility solution, the on-field team can convince customers for repeat business with instant customer feedbacks with ratings in mobile app.

The Solution Implemented

As a leading machinery manufacturing, sales and service company, they are planning to deploy their sales and service teams on Pan-India operations, but they did not have any advanced field force empowerment mobility solution when operating in the regional level. Consequently, as the teams needed to have complete view and insight into the opportunities and for good support of existing customers, Trinetra iWay – Mobile Service Resource Management provided the solution. It has strengthened revenue generation through repeat business from high valued existing customer & signup more AMCs.

To reach the next level, most of the mid and large size schedule plans of the company will be implementing a strong & powerful schedule automation solution at their internal industrial departments. The primary focus of the management of machinery manufacturing industries is on on-field team automation, as on-field executives engage directly with their customers with Schedule related modules with photograph uploads, playing a vital role in high revenue generation. The company adopted the best mobile resource management solution to get executives more engaged and connected to the right person at their client’s end with email notifications and sms notifications on the tasks completed. So, every call could be positive, productive and personal with effective on-field employee management.

Benefits of the solution

• Automate, Be Productive, Close More service requests.
• Improving Customer Satisfaction.
• Quick Analysis of self-sales performance
• More on-field & high priority tasks closure daily
• Improved locations tracking, operations and performance.
• Instant customer feedback of service provided.
• Improvisation in Sales order Achievement