The Trinetra iWay application with extensive service history, with remarks and photographs, supports service technicians to be updated on the solutions to close the repeat support requests quickly.

 Most companies who have supplied customers with their products have a service team offering authorized service schedules for them as per the terms of the sale to customers. Support requests are raised frequently by customers and the service team has the task to attend to these requests on a scheduled basis. Businesses generally give priority to their Category-A customers and managing the whole gamut of service requests or calls can be an endearing task for Service Managers who are in charge. This is where the role of field service management application is critical to the successful implementation of after-sales service for a company, especially for the elevator manufacturers and also for products, devices, equipment, and machines or appliances like water-purifiers, refrigerators, air-conditioners, etc.

How an Automated Field Service Team Management Software improves efficiency

With the help of the software, proactive planning on service tickets raised can be based on the priority of the customer and task. Manual work done by the field executives that lead to miss-outs in service closures on time can be avoided with the implementation of an automated field service task management solution. The app will help the field executives to know about the history of the solution provided to address the issues earlier.

Fortunately, field service team management software offers you ways to optimize field service activities and also save you substantial money and time in the process over time. The field service team empowered with the field service schedule management software and supported by the mobile app can get quick updates to improve the resolution of service tickets with daily closure count. Filed service executives on the go can have quick multiple plans on the customer issues helping closure on daily basis without any deviation, thereby improving the efficiency of the field force.

The field service technician management solution should help managers to a great extent to provide instant support to field executives based on the challenges that they face at a client’s place. The mobile field force monitoring solution should help field service executives to achieve 10% closure of service tickets as per the daily plan, as seen in Trinetra iWay’s mobile field force solutions implemented for clients. The web-based, integrated software, will support field executives working anywhere, plus will automate and streamline their process for higher efficiency. The Trinetra iWay application with extensive service history, with space for remarks and photograph, supports service technicians to be updated on the solutions which help to close the repeat support requests quickly.

What makes this approach stand out against competitors?

• An efficient solution made specifically for field executives to improve monthly revenue to the company
• Strategical service schedule approach, to plan the daily executive schedules to have a clear forecast on service closures
• Instant customer feedback with ratings and photographs to plan the next steps to keep the Category-A customer satisfaction at a high level

 In Conclusion

Trinetra iWay is a reliable solution provider and offers a robust mobile field force management solution to address all pain points of service managers. Our field service team monitoring software is customizable and also scalable. Set on a web-based platform it can be integrated with a mobile app. This field force management software can be integrated with an organization’s existing applications, such as CRM, ERP, etc.

Check our website, to know more about our products. Kindly contact our team for more clarity. You can request a free demo and our team will be happy to help. Be free to discuss all your requirements, as this will help us in the customization of the field service team schedule management software for your exclusive needs. Alternately you can complete the enquiry form and submit it. Our team will contact you and interact with you.