Introduction

The client offers crop solutions that enable growers to achieve their business objectives and address various challenges to achieve food security.

The Problem Outline

Their requirement was a cloud-based solution that will automate the actual activity of field personnel. A typical field force management system that is accessible from both mobile apps and computing devices. It must help them in real-time to manage and monitor all the services with location and progress of the schedules on a real-time basis.

• To communicate with their service team regarding the open support and services
• To enhance their field executive meetings & manage product sales, maintain service history and customer payment information.
• To close the customer supports on time and the count of open service tickets count needs to be reduced on a daily basis

 The Solution Summary

We provided them with web-based field force management software applications to provide great customer service as well as maximize their sales/ service team employee productivity. With mobile field force management solution their field force managers can access all the information, i.e view customer visit scheduled with purpose & planned hrs. Further to it,

• Context-based, skill-based employee dispatch is made possible
• Remotely Monitor currently assigned task progress/completion status
• Close customer supports on time & reduce the count of open tickets on a daily basis
• Analyze data & discover new revenue opportunities/ identify the missing customer

Enables the organization to easily & efficiently manage their product sales, / service team professionals to manage their service maintenance visits and follow-up for customer payment information.

Results

• Easier communication with customers increases transparency
• Customer related Data is stored securely & accessed at any time
• Enables managers to get accurate, real-time information on work status
• Send/receive alert messages on arrival times
• Predictive analytics capabilities help optimize scheduling

To centralize your customer calls, improve your customer service & assist field sales reps to improve productivity, and equip field force managers with Mobile field force management contact us.