In this fast-paced world field force management is important for any business or service organization deploying field executives on tasks spread over locations and territories. Field executives have to be managed for field delivery tasks too.
Therefore, businesses are adopting a customizable software application to track, inspect and mange field executives and deliveries. The mobile app has become an integral part of such software programs as the mobility of field executives is a challenge to be addressed by technological innovation.
App Empowering the Field Force
Software, like that which Trinetra iWay offers, is a web-based application with an informative dashboard for field managers handling either sales or service. With the help of this application field sales executives can mark attendance from wherever they are working form. This will help to implement transparency and discipline in the system.
The software helps to generate daily reports like daily sales reports, which is important for business but with automation it becomes an easy task. The application is customisable to meet the unique requirements of the client or business organisation.
Better Visibility and Data for Decision Making
The dashboard helps managers to have better visibility over the field executives. The data generated by the software help in providing insightful reports for high priority tasks like Route optimisation and planning or the teams at field. The app helps in constant communication and collaboration between field executives at field as the application is a scalable one with easy on-boarding.
Using GPS for Tracking & Monitoring
The field force management application can be hosted on both computer and mobile operating systems to track the sales person or service executives in real-time. The real-time data will show if the executive is engaged, when check-in or check-out has occurred and geo location. GPS tracking will also confirm the schedule of visits or deliveries assigned to each executives and help in logging in other necessary parameters/details to support data analytics. The software offers customisation and in developing and submitting Daily Reports which can be viewed on the dashboard for the respective managers. The system is useful to allocate tasks to field executives who are nearest t the location of the prospective customer or delivery point. Geo-fencing can be used for marking out the territories for sales, service and delivery support. Tracking and scheduling becomes easy with this app in use. Use data for route optimisation for field executives as well as delivery vehicles.
The lack of visibility slowed down operations, and their current system was not helping managers to efficiently manage the field work as desired. By resolving issues affecting field executives, field staff will be working as per schedule or on deliveries as planned. A mobile field force management application can improve the efficiency of last mile delivery tasks like in a courier service. With the support of the mobile app last mile delivery can be tracked, inspected and managed by managers at the control centre. Notifications and alerts can be triggered automatically using the app settings. Customer satisfaction is surely supported by this system.
Use of automated Field Force Management Software by field managers is important, as it is a versatile tool for productivity. Field managers get better visibility for faster issue/ticket closures using this tool. The app provides insightful reports that streamlines operations for greater efficiency and quick decision-making while on-the-go. Cut down response time in addressing issues and foresee problems with analytics. The app can also motivate employees working at different locations and help reward the field force executives suitably for their performance.
Learn more about our mobile field force solution and software products on offer. Our executives at Trinetra iWay are only happy to assist you at every step. For more clarity please request for a demo.
