Our business world is a highly competitive one due to many factors, and organizations are sourcing technology to help them streamline and improve the productivity of their employees. The same is the case with companies that deploy field employees extensively to do their business or provide their service.

Managing field employees can be challenging with various tasks allocated to employees spread across different locations. However, a software application for field Force Management(FFM) can help greatly managers to macro manage their field employees or field executives with its comprehensive reports and real-time alerts to improve productivity.

How the FFM software helps field managers to improve the productivity of their field force is given below:

• FFM software generates detailed reports on job status, work hours, job completion status, and travel time occurred, which can be customized and accessed through a user-friendly interface on a dashboard, supported by a mobile app.
• Reports provided offer insights to identify trends, and patterns, and identify areas for improvement via a holistic perspective.
• FFM software allows businesses to track key performance indicators (KPIs) and help set up benchmarks for field employees while motivating them to perform.
• Real-time alerts are triggered to field managers, whenever an employee completes a task or job, when he enters or leaves a location, or deviates from a route map or schedule.
• Alerts enable managers to proactively monitor, quickly respond to deviations, and take necessary actions to prevent any delays or disruptions that may arise.
• FFM software helps ensure compliance of the field employee with legislation and safety standards via real-time reports covering work hours, breaks, and overtime.
• Reports generated can capture data related to customer interaction for measuring customer satisfaction and also help in identifying areas for improvement.
• FFM software-generated reports and alerts help in optimizing workflows, improving customer service, and enhancing overall operational efficiency of the field force.

With the FFM software‘s robust reporting capabilities and alerting features, field managers can effectively macro manage their field executives, leading to better productivity, compliance, and customer satisfaction. An organization that invests in and implements efficient field force automation software, with mobile app support, is on the right track to improve the performance and productivity of its field force at work. The field force could be teams of sales or service personnel working under their respective field managers. The FFM application enables insightful reports and triggers timely alerts to better the engagement between field employees and their field managers. The app offers better interactive communication, improved trust, and increases productivity, besides assisting in order management and customer experience or client satisfaction, operating in a competitive business environment.