Client Background

Client runs a leading Telecom company and has various branches with huge number of sales executives throughout India, their primary work is to visit different customers on day to day basis and provide good user experience for their telecom products and also to provide service support if needed. The visibility of the executive’s visit to the customer and the feedback plays important role.

Business Need

As Telecomm industry is a huge sector and the executives on field are also huge in number around 30 executives per zone, it’s difficult for the client to manage all the executives from a centralized point and each executive have to visit new customers on day to day basis, their efficiency and performance need to be calculated regularly based on the timely completion, feedback from the customer. Their daily tasks are assigned instantly when they are on field, the progress and status for each task are more important for the client and they also like to validate each executive rather than a team in order to know their credibility instantly.

Solution Implementation

Trinetra iWay provides a one stop solution for clients varied requirements, using Trinetra iWay client can monitor the tasks performed by any number of persons from a centralized location and also helps the client to monitoring their activities carried out on field with respect to their tasks assigned. They can see the executive’s location and they can have the attendance of the executives from the customer location. Efficiency of the executives will determine growth of the company as they are into sales as well as service providing. On monitoring the efficiency and credibility of an executive helps to improve their personal growth as well as to build the companies road map in a profitable way.

Benefits of the solutions

• Effective task management
• Customer Satisfaction through on time customer support
• Centralized Monitoring of the executives task and location
• Effective Utilization of assets
• Plan vs Progress status report
• Ensures Quality of work
• Improves Productivity