How Field Service Scheduling Software refines the Scheduling Process

The evolution of mobile technologies and their support for the working environment are incredibly increasing its rate. It supports the field business to streamline their field tasks. Through the latest technologies, companies are introducing new strategies for their business operations improvement.

According to a statistic report, it is predicted that the field service market size is expected to grow USD 5.7 billion by 2026. This indicates that field service businesses can manage their employee’s tasks by organizing through effective field employee management solutions.

There are 3 important ways mobile field service scheduling apps can define and improve the scheduling processes.

Scheduling Service:

Using field service scheduling software, the management of field employee works by higher executives becomes easier. This solution supports field operation managers to allocate tasks to their field workers for a particular customer location, it makes the work of choosing a perfect field operator based on their customer service skills and current location. Get the complete process of service task scheduling more efficient using this field service task scheduling app.

Work Order Management:

Using field service work order software, the business managers from the office can review the work orders before the job is allocated to the field staff. It helps to give complete information of the job to the assigned field workforce for the service to be done perfectly at the first time. It also provides maintenance of complete field activities by tracking the field employee work status and reports using the field staff GPS tracking system.

Stock Tracking System:

Mobilization provides the benefit of field workforce teams tracking the required inventory level of parts they need to complete the service. The field service inventory management software also helps the field executives to track the stock of products in multiple stores/locations and report product conditions to their managers immediately. They can also capture pictures of the products and upload them to the application to notify the managers who have access.

In the above ways, field service scheduling software can help various field-oriented businesses in aspects of scheduling the operations, performing and executing field tasks in a more organized and refined manner. Trinetra iway supports you with the best field force schedule management software that can help in all the above scheduling aspects through feasible features.  To get more information about Trinetra iway email us @ info@trinetraiway.com or leave us an enquiry on our website.

A mobile field sales force management app empowers your Sales teams on the field, to considerably improve their efficiency and performance

In a competitive consumer market, FMCG (Fast Moving Consumer Goods) companies face a number of challenges. It is their priority to work efficiently, cost-effectively, and swiftly to achieve their goals. Competition is a natural phenomenon but FMCG companies have their own ways to manage their business challenges. These companies have a network of retailers, distributors, and service providers working for them. The field sales team is the closest and best connected to the company and the market. The company demands from the sales team high-quality results to bring in revenue and profits. So to empower the field sales force, companies are adopting sales force management software to help them execute field-level tasks and operations more efficiently and conveniently.

The mobile field force management app helps you achieve your business goals with a data and goal-driven approach. Set up your goals and targets aligned to your field force’s and business’ strategy. But you need exclusive workflows to start reaping the benefits from a field sales force Automation solution. A mobile field sales force application provides organizations better control over the execution and the performance of the field workforce. Today organizations expect real-time results, by digitizing and automating sales workflows with real-time connectivity for every transaction on the field. All this is possible with the right mobile field sales management software.

Many benefits of implementing Sales Force automation solution

Digitizing and Automating Sales Tasks

By going digital and paperless with field sales team management software, it’s easier to automate many tasks that are repeated and monotonous but maintain the connection between sales teams, retailers, and distributors, by streamlining operations and workflow.

Aligning tasks and execution on the ground

Goals cannot be achieved by organizations if tasks are misaligned in execution by the field representatives. The mobile field sales app is what enables the organization to track and monitor the activities at the field in alignment with the strategy of the organization. The sales force automation software tool aligns the business goals and helps sales executives achieve the same.

Supporting Marketing Strategy

The sales management app provides insights about sales performance, revenue, and offers, and all that play a significant role in monitoring and supporting sales activities. The software also enables FMCG companies to do retail profiling and aids general trade marketing. It also helps in the company’s expansion plans.

Solve Problems with Data Analytics

Analyzing data manually is a challenge, but when processed through a software application it is easier to identify areas of problems and growth prospects. It provides actionable insight and helps sales managers to identify potential problems using the many charts and reports generated and to take action to solve problems.

Better Customer Relationship

Today, customers like to understand the value of the products before purchasing. The quality of customer service also counts. With a field sales management app that can be integrated with the CRM of the organization, it helps as the interface for workflow management, lead management, and customer relationship management after conversion. With details of preferences and other data available, it helps in improving customer trust.

Better Planning & Execution

As business and their sales teams expand, following up with prospective customers, besides keeping a tab on existing clients, becomes easier with the app. However, using the sales force management app you can plan and assign tasks to your sales reps with a schedule and monitor the execution, with insightful planning. With the mobile Field Sales app, you get reliable ways to scale up operations, increase productivity and generate revenue.

Automated Alerts & Notifications

The field sales force management app is a very useful tool to involve various stakeholders like sales executives, retailers, and distributors. It addresses the challenges of the FMCG company to keep updated with real-time market information for their products. The field sales management software processes data to generate reports and dashboard outputs that give insights for field managers that lead them to take action. The software is integrated into a mobile app, supported by automated alerts, and helps generate reports to all relevant stakeholders for progressing sales growth and revenue.

Optimizing Route Plans

A field sales management aids in route planning for sale representatives. The optimized route plan generated for executives offers the most logistically efficient way to cover destinations across a territory, along with the required number of resources needed, reduce travel time and costs.

Maximize Order Booking

By digitization of order management, a mobile field sales team reduces the time to take orders, close a deal, register them and enhance the order size using the data from the sales automation software. It also helps in the quick claim and returns management. It also supports upselling and cross-selling through various promotional offers and schemes currently ongoing.

Sales Team Management Software Application for FMCG business and consumer goods brands is important, as it is a versatile tool for Marketing Managers to get better visibility and insightful reports for faster order/deal closures. The sales management app streamlines operations for greater efficiency and helps in quick decision-making on the go, besides cutting response time in addressing issues and even helping to foresee problems. The mobile field force app also helps in motivating and rewarding the field sales executives appropriately for their performance and results.

Find out more about our mobile field force solution from our website. Get to know more about our software products developed and on offer. For more clarity on them please request a demo. Our executives at Trinetra iWay will be happy to help you at every step.

In this fast-going lifestyle, people expect instant support for their home service requirements which leads to the evolution of e-home services. Most of the field service industries like pest control, plumbing, electronic services, telecommunication, etc are rapidly adopting e-services to satisfy their customer needs immediately.

People in the current urban ecosystem always prefer solutions on the internet, exactly through the utility of mobile apps. This factor made most of the field service companies rely on available home service software apps to make their field works more convenient.

Field service team management software is a boon for every field service-oriented industry including home services. This software-based field service management system supports you to streamline your field operations effectively and improve productivity. Using the right field service job management software, you can easily organize tasks, schedule the right job to the right technician, collect and manage customer information for invoice creation at any time from anywhere.

Using this field service team management software for home services enables technicians on-field to work independently as they can access all the information required for their job through mobile apps. It also creates more feasible interactions between field teams. Now it’s time for field technicians to get rid of their notepads or scrap papers which can be easily lost.

Benefits of Using Field Service Team Management Software for Home Services

Home service software apps can provide some of the following benefits for field technicians.

Quick Access to Customer Data:

Field service task management software helps field managers to enter complete information of customers who raised service requirements. And also assign that service task to a particular technician quickly. Using mobile apps, the on-field service technician can fetch those customer data and start their task instantly.

Paperless Workflow:

Using this field service software, companies can completely transfer their work progress digitally which automatically reduces paperwork. Field operation managers can assign tasks and get reports of job completion from on-field employees via mobile app. This also ensures field heads and employees can completely avoid using paper for documenting their works.

Scalability:

When a company tries to expand the employee base or extend its service locations to increase profit for the organization definitely a centralized software system would support and reduce the difficulties involved in business scaling.

Streamlined Operations:

A complete work process of home service such as customer data collection, job planning & scheduling, and generation of reports can be well planned on a centralized software system to streamline the operations. It reduces unpredictable risk tasks and supports employee & budget management by which the organization is completely streamlined.

Best field service team management software for home services

As the digitalization of business is increasing in every nock of the business world, definitely home services-based industries need reliable home service software apps to streamline their field operations and increase productivity. Trinetra iway is the best home service software solutions provider that can support various industries performing home services to enhance their field operations effectively through our field service employee management software. Get a Free Demo to know more about our software. Using software like Trinetra iway is the best way to improve your services, manage field employees, increase customer satisfaction rates, etc.

A mobile field force management software application empowered with GPS tracking technology enables managers to track and monitor remotely their field employees at work to improve performance and productivity.

Companies and businesses are constantly exploring all ways to sustain growth and development in a competitive marketplace. The focus on improving sales and Service operations has compelled them to adopt new technology to improve the performance and productivity of their teams. GPS tracking technology has made managing field teams easier by deploying the field force management software application with location intelligence.

Businesses such as housekeeping, construction, delivery services, and many others, require their managers to know the location of their field employees for correct assignment of work and follow-ups. Many businesses have understood the benefits of using GPS tech to monitor their employees on the go and track their location and movement in real-time. The software can also help monitor employee performance, sort out attendance issues and improve the safety of the teams.

Benefits of the location tracking app

Besides helping to measure the performance of the field sales executive, the app reduces time spent for info, as it is at a click of the executive’s finger. There is transparency in info regarding work, tickets and orders. Employees get paid fairly based on the work reports and real-time location details.

Field Employee Monitoring

The monitoring helps in many ways to track the execution of work and then plan and strategize work duties. It also addresses the exchange of insights and data and security concerns. When field employees, especially sales executives, are on the field most of the time and do not interact often, their performance monitoring becomes essential to evaluate them.

Attendance Tracking made easy

Attendance management is important for on-field employees, like sales reps and service technicians. A large team of such field employees would be difficult to manage, for their attendance, if the records are offline. The software makes it easy with GPS tracking, as it allows them to clock in from anywhere. The monitoring software can show which employee is more likely to deliver the assigned work properly. The app can show the monthly attendance of an employee on a chart, with a simple click of the mouse.

Easy Location Tracking of Employee

The app has a geofencing feature for on-field sales teams that enables managers to cross-check the location of the employee and ensure proper documentation of work delivered. One advantageous feature is that you can, with the help of location intelligence, track the daily workload completed with accuracy and transparency. Geo-fencing also helps to improve safety for employees. Managers can see where a field staff is and if something happens respond to it, and records are available to provide info, via the location tracking system.

Daily Reporting made easy

Customized apps can provide daily data on location, sales, delivery, or service, done by each employee, in real-time. The field report feature enables employers to analyze the employee’s output with details, to ensure targets are met and work paced out effectively. It can help stop the employee to get stressed out on targets to be achieved.

Managing Field Tasks & Teams

As it is not easy to manage a team of over 12 people at different locations, the field force management software makes it easier to keep track of teams online with GPS. The app is used to assign employee hours, engage executives nearest to the area, and ensure maximum productivity. Field reports provide managers with the required details of a specific assignment and access to a history of events with the software.

Better Customer Relationship

Today, customers are well informed owing to communication technologies. The quality of customer care also counts for businesses. With a field force management software application integrated with the CRM of the organization, it helps to give the best service to the client. Sales teams with data available online can improve the trust of the customer and win repeat orders. This will in turn build customer relationships, which is important for growth.

Use of Field Force Management Software application for business is important, as it is a versatile tool for field executive managers to get better visibility for faster ticket closures. The app streamlines operations for greater efficiency and helps in quick decision-making on the go, with insightful reports besides cutting response time in addressing issues and even helping to foresee problems. The mobile field force app also helps in motivating employees at different locations and rewards the field sales or service executives appropriately for their performance.

Know more about our mobile field force solution from our website. Learn more about our software products developed and on offer. For more clarity please request a demo. Our executives at Trinetra iWay are only happy to assist you at every step.

Many industries or companies that deploy field forces across states or even countries face unique challenges in managing them. These challenges include checking if data is accurate and captured on time, plus if it is optimally used to measure or improve standards.

Field force automation is the solution that can help organizations resolve their challenges to ensure improved interaction between head office and the frontline executives in the field. What is needed is a bi-directional flow of information between field executives and the head office via mobile networks using an internet application. Data is recorded instantly without errors associated with manual data entry.

Automation involves implementing a system that enables the frontline field executives to gather and share the relevant data in real-time which helps the head office process the data quickly and maintain continuous feedback between the two. This system allows optimization capabilities that can be layered.

Better Efficiency via Data

• Plenty of data being collected helps in analytics and help provide insight into high-priority areas, locations, and opportunities. For example, this can help consumer goods companies to direct field sales executives to the stores having the highest increase in turnover.
• Route optimization is possible with this data input to chart the most efficient way, for reducing time and costs of travel. It helps to increase attending store/customer calls, product presence, more visits to locations, and close more deals or issues in a day.

Better Visibility and Decision Making.

• Managers gain better visibility over field executives’ performance, using the app, eliminating inefficiencies. For instance, a manager of a field merchandiser team can check the scheduled visits and the time spent to resolve any issue. Field executives now know their top priorities exactly and follow the highest standards.
• Constant communication improves collaboration and decision-making between executives and managers. Operational leaders can use the captured and shared data to review the effectiveness and efficiency of the frontline employees to improve standards and best practices.

Easy data conservation and onboarding

Thanks to mobile tech and automation, data is instantly shared or stored via mobile devices. This leads to a data repository of the field workers’ expertise at the operational frontline. Such insights can reduce onboarding time and the right info at the point of action. Information can be stored in the form of video that can be used for training or on-site to resolve issues.

Conclusion

The use of Field Force Management Software for automation by businesses is important, as it is a versatile tool for them. Field executive managers gain better visibility for faster issue/ticket closures. The app not only streamlines operations for greater efficiency and quick decision-making on the go but also provides insightful reports. It cuts response time in addressing issues and helps to foresee problems. The mobile field force app also helps in motivating employees working at different locations and rewards the field sales or service executives appropriately for performance.

Know more about our mobile field force solution from our website. Learn more about our software products developed and on offer. For more clarity please request a demo. Our executives at Trinetra iWay are only happy to assist you at every step.

In the present world, the renewable energies like solar, wind, and hydro solution market is reaching high with the people. Among these, the solar panel service business is increasing in demand for its benefits. As the number of solar energy panel installations is growing, the field service technicians of solar companies find it difficult in handling numerous installations at the same time and also streamline their field operations.

Still many solar companies are using cumbersome spreadsheets, whiteboards, or sticky notes to maintain their service call scheduling tasks. Even they follow the process of solar panel inspection and maintenance call-in paper. Field force management solution helps to overcome this traditional process by providing the right solar field service and operation management software.

Trinetra iWay’s solar field service software will put you on the right track to streamline your field operations like Scheduling field technicians for installations, inspection or maintenance-related calls, recurring schedules related to preventive maintenance services, etc.

Key Benefits and features of Trinetra iWay’s solar field service software:

Field Technician Scheduling:

Tinetra iWay’s scheduling ensures complete data of the right technician, parts for installations, and documentation to finish the job the first time. Managers can schedule the job from the view of the consolidated list of field employees. Can easily schedule the recurring preventive maintenance schedule proactively. Schedule the right job for the right technician based on the skill tags. Route planning to customer location is made easy using GPS tech.

Attendance Management:

The attendance management module in Trinetra iWay’s solar field service software provides an easy track of the daily working hours of the field workers. Managers can get live attendance reports of the employees and even overtime performance of them. Easy to track the leaves of the field workers.

Real-Time Monitoring:

Real-time monitoring is a feasible feature in the software, utilizing this field manager can get the current geolocation of the remote worker who went for solar panel installation or any other service maintenance. Effectively bridges the communication gap between workers and managers. Real-time tracking can provide betterment in-service operation by the field forces.

Result Driven Data insight:

In a solar field service business, the service work orders and activities may vary. And also sometimes technicians need parts located on-site or in any different area. Even technicians are selected based on the skillset for a particular job. To keep track of all these data Trinetra iWay is the best solution which makes it easy by consolidating everything in place as digital reports. Generates reports where both field technicians and managers can take decisions on their operations effectively and improve productivity.

Trinetra iWay has given support to many solar panel installation industries to streamline their operations and increase high ROI in their business. To know more about our solar field service and operation management software reach us at info@trinetraiway.com

Consumer goods companies and retail chain businesses require to plan effective sales territory management to be successful. The plan Is to ensure the productivity of sales merchandisers or field representatives. The strategy is to define clear terms to help sales teams to meet their business objectives.

As businesses struggle in today’s competitive market, the right steps to get successful results are critical. We’ll see here how sales managers can effectively enhance their teams’ productivity and meet their business objectives using applications.

Plan your Sales Territory

Sales territory planning helps to define sales territories geographically (by using a digital map), to assign skilled field sales executives to specific regions, to monitor and analyze the performance of sales teams over the territory and enhance the sales teams’ efficiency. The sales territory plan needs constant assessment and managers will have to review every territory to make adjustments to achieve the maximum goals. It is to target the right set of customers for consistent sales growth over a period of time with the help of data and analytics.

Using field sales management software

Field Sales Managers have taken to Field Sales Management Software to make their tasks easier and to face challenges with confidence. The software works as a Field Sales Employee Tracker too, with the support of an integrated mobile app. The mobile field force app can help to schedule visits over the sales territory and for each business development representative. The managers can view locations on the map, monitor the scheduled visits, by geo-proofs with check-ins at each location, access instantly the updated data, and analyze the efficiency of the mobile sales team on the field.

Field employee tracking & attendance

The field employee tracking feature can track the productivity of field employees efficiently. Businesses in delivery services, landscaping, housekeeping, construction, and others help their managers to know the whereabouts of the field employees assigned with work or tasks. Sales employee attendance tracking also can be enabled in the app. The same software is helpful in not only field task management but also in daily sales reporting enabled in real-time.

GPS enabled Geofencing for Territories

By using the GPS tracking tech, the solution for field sales force management is empowered further with geofencing capability. Geo-fencing can improve the sales performance of teams meaningfully. Geofencing draws a perimeter over an area, allowing users to see existing clients and leads, on the map. For field sales executives, access to the geo-location tool helps in targeting a specific geographic area. Geofencing creates a virtual perimeter for sales reps and their territory to operate. This helps to also plan sales territory and related tasks for sales teams.

Supports Decision-Making

This method of planning territory helps to get highly targeted data, and exact search criteria and helps decision-making too. It enhances analysis, and productivity and drives sales, results, or goals. The target market is segregated, based on demographics, psychographics, and buying history or data. It helps to target potential prospects and existing clientele, for the field sales representative, with lesser effort, based on the trends and opportunities in the territory.

Another critical step is the ability to review and track the results, using the sales management software with the sales territory plan. it helps to assess progress and the impact on sales. The employee tracking also helps to monitor and evaluate the field reps on the field, for the field sales manager and other authorities.

The use of the Field employee tracking app for automation by business is important, as it is a versatile tool. Field Sales managers get better visibility over their territory and teams. The application not only streamlines operations for greater efficiency and quick decision-making on the go but also provides insightful reports. It helps to cut response time in addressing issues and to foresee problems. The mobile field force app also helps in motivating remote employees working at different locations and rewards the field sales or service executives appropriately for performance with attendance tracking.

Know more about our products from our website. For more clarity please request a demo. We at Trinetra iWay are only happy to assist you at every step.

Field service management of remote workers is not an easy job. Always monitoring and contacting any field service worker is challenging. Without using the right software, doing so can push to money wastage and inefficient process tracking.
Planning to support and manage your remote team, then it is the right time to choose one field employee tracking software for your business. This software can allow you to supervise and control remote operations.

Here are how field service management solutions or an FSM suite help you to overcome the challenges faced by managers to manage the remotely working team.

Work Order Management and Smart scheduling:

In the field service work, job scheduling is the main factor to be considered, if the scheduling is done right then you can win your customer support and relationship. Every effective scheduling will increase efficiency in process, and productivity and also enhance customer relationships. Remote field service management software synchronizes work orders to eliminate the shortage of field employees during demand.

Benefits:
• Smart scheduling reduces pressure and error in the working environment automatically saving time and effort.
• Easy real-time tracking of field technician’s location by managers can avoid consecutive calls or messages.
• It encourages the self-service of technicians, allowing them to apply leaves from smartphones and get approvals from managers. Can connect with experts asking for instructions and fix repairs immediately.

Centralized Operations:

A field employee tracking application centralizes remote operations and simplifies the planning and decision-making process as the decision makers and the remote team uses the same software instead of any disparate system. Both works and access data on a single dashboard ultimately improve process efficiency.

Benefits:
• Effective work order management is possible by allowing managers and remote work team to centralize data management that increases visibility and streamline workflow.
• Seamlessly control inventory by monitoring parts from anywhere and save a lot of time &effort.
• Centralized operation gives full control over the business and helps to identify issues and address them.

Precise Invoicing and Payment:

A field force tracking software makes invoicing and payment processes easy. It provides field technicians to generate instant invoices after work on the field and move digital instead of dumping paperwork. The manual invoicing process always affects the productivity of the company.

Benefits:
• Allows remote workers to provide instant invoice and payment details to their customers.
• Eliminate manual errors in creating invoices.
• Alert messages or notifications on payment info.
• Collect instant customer feedback as a star rating with digital signatures and photographs.

Seamless Communication & Interaction:

Communication or collaboration among the team is important for any field industry. In remote work, they need interaction with senior experts to get instruction on their work. The field force tracking app allows the technicians to collaborate with their team effectively and have secure communication.

Benefits:
• Real-time communication prevents downtime of productivity as remote work is made easy.
• Allows technicians to contact managers in real time regarding clarity on their customer issues.
• Bridge the communication gap between field employees and managers.

Remote workforce management trends will keep on evolving and businesses will start to adapt new technologies to streamline their workflow and business process. Adapting to a field employee tracking app will definitely make changes in the field, increase brand reliability, improves customer satisfaction, and enhances productivity with more revenue growth. Trinetra iWay supports your company’s field technicians to become smart by providing reliable field service management solutions. Book a free demo to build a business together with us.

In a competitive market scenario, sales and service for a business organization are critical for business continuity, growth, and development, moving forward. If the business has future plans, keeping track of the field force comprising of sales and service teams is critical for business growth. Tasks assigned have to be monitored and when the field force is managed effectively it helps managers get better productivity.

Enabling the field force with technology and software applications holds the key to empowering employees to perform their tasks efficiently, and productively. Helping field force teams access the right information and tools, will help them to attract and engage more prospective and existing customers much better and boost conversions in sales and service. For mobile field force management, the integration of a mobile app is crucial for managers and customers to interact.

Features needed in the field force tracking app

The industry in which the business or organization operates and the goals you are aiming to achieve determine the features you need in a field force tracking software application.

GPS Tracking:                                                                                                                                                     

For getting the real-time location of your field employees and to ensure territory allocation, so as to not hinder their operations or progress, the GPS tracking feature is a great tech. It allows managers to see field executives where they are and how much time they have spent at one location. It can help generate useful data needed for tasks or visit duration needed for related scheduling. It helps in attendance and reporting too.

Insightful Dashboard:

The app with a user-friendly interface or dashboard can help executives and managers to assess key information, analyze data and make informed decisions, all in real-time. The tool with an easy-to-use visual interface will improve efficiency and save time.

A Collaborative Tool:

The salesman or service technician at the field or site can be monitored effectively online via the software. The field force management app allows multiple members of the team to collaborate by sharing data, and reports and updating or retrieving information online, in real-time. The field force management software is accessible by employees and managers at the office and on the field.

Integration Capabilities:

The sales or service process can be integrated by customizing the field force management software and the supporting mobile app. It helps sales or service managers to understand the interactions regarding prospects and customers with reference to scheduled tasks/calls and job allocation. Customization of the app would help integration with payroll or bookkeeping systems.

Security Feature:

The software and supporting mobile app tracking the field technician or sales executive can selectively enable access control, role-based permission, password, or login credentials, for improving security.

Real-Time Alerts & Notifications: 

The ideal sales rep management app should have real-time alerts on leads, new orders, support tickets, cancellations, etc. This feature also helps the service executives to get or trigger alerts or notifications for service tickets, arrival, job completion, payments, etc.

The field force tracking app with good UX improves employee performance, and attendance brings about transparency, helps automation of the process, ensures data security, and helps report generation and data analytics. All this can permeate into better customer satisfaction and experience.

Use of Field Force Management Software helps automation of processes by businesses. This is important as it is a versatile tool for Field Sales managers to get better visibility over the teams. The app not only streamlines operations for quick decision-making on the go with insightful reports but also cuts down response time in addressing issues and helps to foresee problems. The mobile field force app also helps in motivating remote employees at different locations and rewards the field sales or service executives appropriately for performance.

Details about our software products are on our website. To get more clarity, please request a demo. We’re only happy to assist you in your endeavor to succeed.

The demand for mobile field force management is growing dramatically with the rise of digital transformation in the field service industry and also this growth is considered to sustain for many years. In fact, it is estimated that this field service industry has reached a 19.7% Compound Annual Growth Rate (CAGR) and it will stay the same up to 2030.

Time to say ‘Good Bye’ to those days of long sunset where the employees are disjointed and had a paper-based system. There are so many technological upgrades taking place in the field service industry since 2016, but still, the evolution isn’t close. The technology upgrades have changed the complete job process and found a way to deliver high-quality customer expectations.

Below are the 3 technology trends in 2022 that can improve the field service brands.

Shift to automation:

In recent days, automation plays a significant role in the business world, where every work is completed within a timeframe setting and with precision.  In the field service industry, both administrative and field workers follow manual processes that can deviate them from their high-priority tasks. Compromising high-priority tasks can affect the customer relationship which can also impact the business.

Field force management software can support the field technician from the above challenge by automating & scheduling every task without interrupting existing schedules. The jobs are assigned to the respective technicians without disturbing their existing jobs.

Self-service portals:

In the present business world evolution, every customer expects everything at their fingertips. They want everything as instant access and transparency. For this, the self-service portals have been brought into the picture supporting round-the-clock.

Using field force management applications customers can handle service requests, share any device-based questions, follow past service calls, and can get quick solutions for their questions with self-service portals.

Mobility Solution:

Mobile technology is becoming essential for field service technicians. The technology not only supports the technicians in their remote problems, but it also provides guided instructions from technicians to the customers using the field service app.

The field service management application facilitates the technicians with their task schedules and the directions to complete the job effectively. It also gives the complete details of customers and the type of repair they want in a single application. As a result, the technicians can improve their first fix rate by interacting with other technicians via mobile apps.

Adopting technologies is always key to unlocking the best customer experience and providing the services to the most successful customer driven. Field service business utilizing these 3 key trends will definitely expand their reach to the customers. Trinetra iWay field force management software is one such technology upgrade for any field-oriented business to find better ways to improve business growth demands. To know more about our software, talk to our experts!