Make Field Force Task Management Easier with a Productive Mobile App

In a competitive market scenario, sales and service for a business organization are critical for business continuity, growth, and development, moving forward. If the business has future plans, keeping track of the field force comprising of sales and service teams is critical for business growth. Tasks assigned have to be monitored and when the field force is managed effectively it helps managers get better productivity.

Enabling the field force with technology and software applications holds the key to empowering employees to perform their tasks efficiently, and productively. Helping field force teams access the right information and tools, will help them to attract and engage more prospective and existing customers much better and boost conversions in sales and service. For mobile field force management, the integration of a mobile app is crucial for managers and customers to interact.

Features needed in the field force tracking app

The industry in which the business or organization operates and the goals you are aiming to achieve determine the features you need in a field force tracking software application.

GPS Tracking:                                                                                                                                                     

For getting the real-time location of your field employees and to ensure territory allocation, so as to not hinder their operations or progress, the GPS tracking feature is a great tech. It allows managers to see field executives where they are and how much time they have spent at one location. It can help generate useful data needed for tasks or visit duration needed for related scheduling. It helps in attendance and reporting too.

Insightful Dashboard:

The app with a user-friendly interface or dashboard can help executives and managers to assess key information, analyze data and make informed decisions, all in real-time. The tool with an easy-to-use visual interface will improve efficiency and save time.

A Collaborative Tool:

The salesman or service technician at the field or site can be monitored effectively online via the software. The field force management app allows multiple members of the team to collaborate by sharing data, and reports and updating or retrieving information online, in real-time. The field force management software is accessible by employees and managers at the office and on the field.

Integration Capabilities:

The sales or service process can be integrated by customizing the field force management software and the supporting mobile app. It helps sales or service managers to understand the interactions regarding prospects and customers with reference to scheduled tasks/calls and job allocation. Customization of the app would help integration with payroll or bookkeeping systems.

Security Feature:

The software and supporting mobile app tracking the field technician or sales executive can selectively enable access control, role-based permission, password, or login credentials, for improving security.

Real-Time Alerts & Notifications: 

The ideal sales rep management app should have real-time alerts on leads, new orders, support tickets, cancellations, etc. This feature also helps the service executives to get or trigger alerts or notifications for service tickets, arrival, job completion, payments, etc.

The field force tracking app with good UX improves employee performance, and attendance brings about transparency, helps automation of the process, ensures data security, and helps report generation and data analytics. All this can permeate into better customer satisfaction and experience.

Use of Field Force Management Software helps automation of processes by businesses. This is important as it is a versatile tool for Field Sales managers to get better visibility over the teams. The app not only streamlines operations for quick decision-making on the go with insightful reports but also cuts down response time in addressing issues and helps to foresee problems. The mobile field force app also helps in motivating remote employees at different locations and rewards the field sales or service executives appropriately for performance.

Details about our software products are on our website. To get more clarity, please request a demo. We’re only happy to assist you in your endeavor to succeed.

The demand for mobile field force management is growing dramatically with the rise of digital transformation in the field service industry and also this growth is considered to sustain for many years. In fact, it is estimated that this field service industry has reached a 19.7% Compound Annual Growth Rate (CAGR) and it will stay the same up to 2030.

Time to say ‘Good Bye’ to those days of long sunset where the employees are disjointed and had a paper-based system. There are so many technological upgrades taking place in the field service industry since 2016, but still, the evolution isn’t close. The technology upgrades have changed the complete job process and found a way to deliver high-quality customer expectations.

Below are the 3 technology trends in 2022 that can improve the field service brands.

Shift to automation:

In recent days, automation plays a significant role in the business world, where every work is completed within a timeframe setting and with precision.  In the field service industry, both administrative and field workers follow manual processes that can deviate them from their high-priority tasks. Compromising high-priority tasks can affect the customer relationship which can also impact the business.

Field force management software can support the field technician from the above challenge by automating & scheduling every task without interrupting existing schedules. The jobs are assigned to the respective technicians without disturbing their existing jobs.

Self-service portals:

In the present business world evolution, every customer expects everything at their fingertips. They want everything as instant access and transparency. For this, the self-service portals have been brought into the picture supporting round-the-clock.

Using field force management applications customers can handle service requests, share any device-based questions, follow past service calls, and can get quick solutions for their questions with self-service portals.

Mobility Solution:

Mobile technology is becoming essential for field service technicians. The technology not only supports the technicians in their remote problems, but it also provides guided instructions from technicians to the customers using the field service app.

The field service management application facilitates the technicians with their task schedules and the directions to complete the job effectively. It also gives the complete details of customers and the type of repair they want in a single application. As a result, the technicians can improve their first fix rate by interacting with other technicians via mobile apps.

Adopting technologies is always key to unlocking the best customer experience and providing the services to the most successful customer driven. Field service business utilizing these 3 key trends will definitely expand their reach to the customers. Trinetra iWay field force management software is one such technology upgrade for any field-oriented business to find better ways to improve business growth demands. To know more about our software, talk to our experts!

Typically, seed is the basic agriculture feed and seed farming is one of the biggest industries in the segment of agriculture. Marketing of seeds and selling is considered to be the most important exercise in the agricultural economic system of the country and they also increase the yield of food grains.

As the rate of seed germination is increasing in the country, the seed production company tends to grow significantly. As result, the seed farmers engage the field force team to improve their sales and distribution activity in various geo-location areas to increase their business grow rapidly.

Overcoming the challenge of enrolling more field force teams at various field sites for distribution and increasing sales can be solved by using smart field force monitoring software. Every seed farming organization can digitize the work of field executives smartly using the integration of field sales management apps in their mobile apps.

Using the field employee tracking software for seed selling management the company can connect all the field sales executives anytime anywhere with update info on seeds availability, and prices to engage the potential agriculturalist. It’s also easy to track the sales and service team on the field who have journey plans and schedules to follow.

Here are a few benefits and how the field staff management application can empower field executives and promotion in the market.

• As soon as the farmers place the seed order the field managers or higher management can assign the task to the right technician based on the skills and ability to engage the potential customer.
• It’s easy for the seed sellers to schedule and manage the tasks. Multiple tasks can be scheduled for the right technicians.
• The field executive can apply for leave or permission through the attendance management module incorporated in the field force monitoring app.
• Real-time location tracking/monitoring of the executives on the field is possible to know the status of the task assigned.
• Seed sellers can get updates on the task completion immediately after seeds are sold to the farmers on their site. It allows the field executive to upload photos of the job completion.
• Instant feedback from the farmers is received after they received the seeds of their choice. It improves the trustiness and brand identity.
• The field executives can take part in fairs or events on short notice, as they have up-to-date info at hand and can book orders on the spot.
• Connectivity between dealers, retailers, and distributors of the seed-selling company helps to share data and content in real time.

A field force monitoring app can pave the way for the expansion and growth of the company due to the scalability of the software application. It empowers the field executive and managers to work on scheduling, effectively monitoring the status of the fieldwork or operations in a single click. Digital documentation and photographic uploads reduce paperwork and save time.

Trinetra iway ‘s field employee management application simplifies and streamlines the field operation of seed selling or production companies.  It’s easy to streamline or automate the on-field tasks and processes with real-time scheduling and delivery. To know more about the features/modules of the field employee management software that can support your seed sale or distribution effectively, request a free demo or contact us at info@trinetraiway.com.

 

Due to pandemic, many firms preferred field force management to become successful in business. It is very helpful to spread their business in an effective way. In past, it is very hard for managers to monitor and follow the sales team executives. When the field employee leaves for the day for work the manager or administrator cannot know what is happening in the workspace. But Nowadays by using the field force management system the manager or contractor can monitor the work of a field employee by seeing the images of work done and also the location is tracked by GPS.

• By investing in Field Employee Management System you will know the value of digital technology any concern depends on the field force using the mobile applications to connect the sales team and service team to improve the efficiency in work and it helps in increasing productivity.
• The reason to invest in Field Force Management software it is designed completely for field work which will provide the key aspects in a graphical view.
• It helps to view the attendance of the employee shift in time and shift out time and including break hours therefore more time consumption is avoided.
• In addition, a field service management software tool helps in detecting the employee’s current location and travel patterns.
• We will get customer feedback immediately by using the field force management app and we can allot the right work to the right people.
• A field technician or field executive’s working hours and hours spent on each project or task from various locations are clearly monitored and the consolidated report can be viewed by using this application
• It will increase the revenue by using the field force application the time management is maintained properly and meeting the clients or customers is done at the right time.

Trinetra iway’s field force management application controls your technicians from one place. Managers can view the performance of the executive or technicians. It helps in increasing the efficiency of the firm. For any queries or demo please visit our website.

 

 

Many industries have desk fewer employees, deployed across various geo locations to perform a dedicated task. Similarly, the agriculture industry has field workers who have different works moving across various geo places.

However, this poses several challenges to the agricultural industry ensuring that

• Field workers regardless of their location should confirm following the same standards of operational execution and compliance.
• Data from the field should be captured and continuously monitored by the head office to streamline their operation and measure and improve standards.
• Able to schedule workers efficiently on time by the head office and also track the performance time of the field worker for ensuring accurate payroll. To improve communication in one place.

Let’s look at how the field force tracking app can help the agriculture industry to overcome the above challenges and ensure greater efficiency, operational standard & execution, productivity and employee engagement in the field, and improved communication between the head office and workers in the field.

Schedule Field workers in minutes:

Using the field force management software, it’s easy to schedule the right job for the right person in a minute based on the skill level in the agricultural industry. Can schedule work for the employee in the field from anywhere anytime. And also reschedule work, and perform ad-hoc scheduling to avoid conflicts in work tasks.

Monitoring Field level interaction easily:

The field force management app allows the head office to create field worker databases by registering their profiles completely. It widely helps to track field agent visits and relevant metrics. Allows to build reports and track their individual performance. It supports field-level interaction and captures workflow continuously and streamlines field operation.

Digitize field sales and distribution:

The field force management solution app helps to load the product lists and documents related to it for better understanding to the field sales employee about price, offers, discounts, etc. It allows the field sales force to record the data of sales and orders of seeds, crops, fertilizer products, equipment, etc.  Collect real-time data on the number of orders to sales in a user-friendly graphical dashboard to analyze the performance of the field sales.

Key Benefits of field force tracking app:

Data Driven:

Field force teams can gain better visibility of their field operation through data collected in dashboards and reports to smart decisions.

Employee interaction:

Improves communication and interaction between field workers and head office by tracking their performance individually.

Empower Field team with Data:

By gathering data with a user-friendly interface mobile app the field team can empower themselves throughout their field operations.

However, nowadays agricultural industry is digitizing every form of work. The field force tracking app is one such product that supports digital transformation for field operations. To digitize your fieldwork in the agricultural industry, reach Trinetra iWay and get field force tracking software implemented in your work immediately.

In this fast-paced world field force management is important for any business or service organization deploying field executives on tasks spread over locations and territories. Field executives have to be managed for field delivery tasks too.

Therefore, businesses are adopting a customizable software application to track, inspect and mange field executives and deliveries. The mobile app has become an integral part of such software programs as the mobility of field executives is a challenge to be addressed by technological innovation.

App Empowering the Field Force

Software, like that which Trinetra iWay offers, is a web-based application with an informative dashboard for field managers handling either sales or service. With the help of this application field sales executives can mark attendance from wherever they are working form. This will help to implement transparency and discipline in the system.

The software helps to generate daily reports like daily sales reports, which is important for business but with automation it becomes an easy task. The application is customisable to meet the unique requirements of the client or business organisation.

Better Visibility and Data for Decision Making

The dashboard helps managers to have better visibility over the field executives. The data generated by the software help in providing insightful reports for high priority tasks like Route optimisation and planning or the teams at field. The app helps in constant communication and collaboration between field executives at field as the application is a scalable one with easy on-boarding.

Using GPS for Tracking & Monitoring

The field force management application can be hosted on both computer and mobile operating systems to track the sales person or service executives in real-time. The real-time data will show if the executive is engaged, when check-in or check-out has occurred and geo location. GPS tracking will also confirm the schedule of visits or deliveries assigned to each executives and help in logging in other necessary parameters/details to support data analytics. The software offers customisation and in developing and submitting Daily Reports which can be viewed on the dashboard for the respective managers. The system is useful to allocate tasks to field executives who are nearest t the location of the prospective customer or delivery point. Geo-fencing can be used for marking out the territories for sales, service and delivery support. Tracking and scheduling becomes easy with this app in use. Use data for route optimisation for field executives as well as delivery vehicles.

The lack of visibility slowed down operations, and their current system was not helping managers to efficiently manage the field work as desired. By resolving issues affecting field executives, field staff will be working as per schedule or on deliveries as planned. A mobile field force management application can improve the efficiency of last mile delivery tasks like in a courier service. With the support of the mobile app last mile delivery can be tracked, inspected and managed by managers at the control centre. Notifications and alerts can be triggered automatically using the app settings. Customer satisfaction is surely supported by this system.

Use of automated Field Force Management Software by field managers is important, as it is a versatile tool for productivity. Field managers get better visibility for faster issue/ticket closures using this tool. The app provides insightful reports that streamlines operations for greater efficiency and quick decision-making while on-the-go. Cut down response time in addressing issues and foresee problems with analytics. The app can also motivate employees working at different locations and help reward the field force executives suitably for their performance.

Learn more about our mobile field force solution and software products on offer. Our executives at Trinetra iWay are only happy to assist you at every step. For more clarity please request for a demo.

For every business building relationships with customers is the most important part of a business’s success. And also rendering good customer service is an essential task to retain customers and build your business growth. Whatever may be your business size providing personalized assistance for your customer can definitively allow you to reach your business goals.
In the evolving technology world both customer service and good relationships with customers can be achieved effectively with field service management software. The features of FSM software help the customer support team, enabling them to provide seamless service support to their customers at a first-rate and build long-term relationships with them.

How Field customer service software supports customer service management?

The essential feature of field service management system software allows the field customer service support team to align their work progress of them and improve field productivity. Here is the list of processes streamlined to boost field productivity.

Gather Customer Information:

Field service tracking software allows field managers to schedule tasks for the right field customer service technician. Using the mobile app-supported software field customer service employee can gather entire information about the client from dashboard reports shared by field managers. By utilizing the client informational report, the field employee can reach the customer’s place on time.

Improve Team Collaboration:

The mobile app-based online field customer service software allows teams to collaborate effectively. It helps service technicians on the field to get support from other senior technicians by having conversations through the app. It strengthens team communication and completes the job earlier without any disruption.

Quick Response & Better Service:

As soon as the ticket is received the field manager can assign the task to the right field employee who is near the customer location through field staff tracking software. As soon as the task is received by the field staff can reach the customer quickly and complete the service at the first-rate

Customer relationship & Feedback:

Customer feedback is the most essential fact need to improve business growth. Using the field force mobile-based app field workers can get customer feedback immediately on the spot after the completion of their job. The customer can even give star ratings for the executive’s job at the same time. It gives encouragement to the workers on the field and also builds a strong relationship with customers.

Understanding the efficiency of the field customer service management software most of the field-based industries are implementing the software in their business to streamline the field operation and improve customer satisfaction. Trinetra iWay is a reliable on-field customer service software that has supported field industries. Get a demo to know more about our software features that can support your field operations effectively.

Most of the manufacturing industry faces several challenges. One of the most important challenges faced by luddite manufacturing companies is a decline in operational efficiency. The failure in operational efficiency directly affects the productivity growth of any manufacturing industry.

There are some reasons that affect manufacturing productivity and growth.

• Labor insufficient
• Lack of real-time performance tracking
• Inefficient job assigning
• Communication gap between Staff
• Communication gap between staff and management
• Low technology adoption and updation
• Lack of real-time data collection and insight tools

The above list indicates that manufacturing companies without updated technology suffer from initiating communication between workers, take a decision on business growth, etc. To avoid the inefficiency of operational management in manufacturing its necessary to update a set of technologies, solutions, and apps that can ensure seamless communication between employee- employee & employee- management.

The significance of a connected field force platform is that it helps to communicate better and streamlines the operation to improve productivity. The process of scheduling tasks, managing the field force, and sharing & updating data can be done directly in real-time which helps your management to take quick decisions about everything.

Key Benefits of Connected Field Force Platform:

1. Seamless Communication:

Using technology’s advanced field force platform helps to acquire the real-time data shared between management and workers which ensures seamless productivity in the manufacturing sector. When you maintain smooth communication with workers using the available data which in result increases the productivity rate.

2. Automated Workflow:

If the process & employees are connected with technology like field force management software will help manufacturing companies automate the workflow and speed up daily tasks. By using this technology everything like collecting data, processing, task assignments, decision making, and inventory management is made feasible as workflow automation.

3. Improved Productivity:

The success of manufacturing is all about production & delivery. The connected field force platform allows the workers to perform their daily tasks efficiently by collecting data they can even adjust the task assignments accordingly. The real-time tracking insights reports helps the management to keep a tab on the KPIs of the employee and their performance on daily basis. This also keeps the workflow stable and helps to achieve a productivity rate without much effort.

To overcome the challenges of operational inefficiency in manufacturing companies the connected field force platform supports efficiency. Trinetra iWay is a reliable field force management app provider that helps field-based manufacturing industries to improve operations and productivity growth.  Reach us immediately to know more about us.

 

 

 

The field service business is a competitive one and organizations are looking at ways to improve its efficiency and productivity constantly. In our digital world, software applications have brought about a paradigm shift in the way we do business. In fact, field service management too has taken to technology and paired with strategies. The approach to growth and success is helped by software applications, innovative operational strategy and improved customer engagement.

Field service management (FSM) software works as a comprehensive tool with many useful features help organizations in the field service industry to grow and scale up operations. The FSM software helps to increase automation of processes, optimizing schedules, improving customer satisfaction, streamlining communication and improves visibility for the enterprise.

Empower Strategy with Software

The FSM software enhances the ability of field service managers to obtain real-time data and track performance with metrics, which proves effective to get valuable insights into tasks and operations. It helps field service organisations to reap benefits via informed decision making, lower costs, increased revenue and customer satisfaction in the long-term with proper strategies like those given below.

Build powerful online capability:

The software helps to organize field service operations with scheduling and timely dispatch of field service executives. It is a cost-effective solution to manage field service operations, keep track of the field force and manage invoicing, all with a user-friendly interface.

Invest in a customer relations management (CRM) system:

Integrating your tool with a CRM software helps to streamline workflow, manage customer interactions, track customer data, manage appointments/calls and schedule tasks. Better communication with clients helps you make informed decisions.

Excel in customer service:

Customers who are satisfied are most likely to recommend you to others and also repeat their orders or requirements. Train your field force to provide excellent customer service.

Collaboration with local resources:

To promote your field services in local areas you can collaborate with local resources like retailers or similar businesses. This helps you reach a larger customer audience for acquiring potential new customers.

Stay ahead of the competition:

To maintain a competitive edge you have to constantly enhance offerings as per market trends. Use trade shows, trade journals, and internet forums to understand customer needs and provide something rivals don’t, to distinguish and stand out in the market.

Use mobile applications strategically:

Mobile devices such as smartphones, tablets, etc. have become an intrinsic part of our lives. Investing in mobile technology helps businesses and industries to perform better. Field Service Management software can utilize this tech to improve your field service team’s efficiency, productivity, and customer satisfaction. Easily streamline work, and manage customer data, and appointments, besides tracking field employees’ schedules and location

Automated Field Force Management Software is an important and versatile tool for field force productivity. Field managers gain better visibility The application provides insightful reports that streamline field operations for better efficiency and quick decision-making, cutting down response time for addressing issues. The app can also foresee problems with analytics to help employees working at various locations. To know more about Trinetra Wireless’ mobile field force solution and software products contact Our executives. We are only happy to assist you at every step.

 

Field Force Management is considered the most effective task for a firm or business which allocates field executives for various tasks. When the field executives are out for work, it is essential for the manager to monitor the work of field force employees. A Field Force Management application was designed to ease the work of the manager. The system tracks travel history, manages daily tasks, schedules meetings for employees, and automates and streamlines processes like employee attendance and leave management, order management, real-time tracking, and customer information management. This can save the sales team time and increase their productivity, allowing them to focus on selling rather than on administrative tasks.

Attendance and Leave Management:

To maintain attendance records, it is crucial to track the log-in and log-off times of field employees and their applied leaves and permissions. The managers can approve or reject leave requests by using this application.

Expense Management

The Field Management software records the expenses of the field employees and allows them to claim expenses, making it useful for employees to manage daily expenses while doing fieldwork for their organization.

Order Management

The Trinetra Field Management software consists of an Order Management module that assists managers in evaluating the team’s performance on a monthly basis. This module is useful for forecasting monthly earnings and planning targets for the month.

Schedule Management

Daily task schedule management helps allocate the right task to the suitable field executive on time, assisting in managing multiple tasks.

Customer Feedback

Field sales software can help the sales team provide a better experience for customers. By using a Field Force Management system, organizations can provide better service to their customers, respond quickly to service requests, send the right technician with the right skills and equipment, and keep customers informed about the status of their requests. This improves customer satisfaction and helps build customer loyalty. The field executives can receive feedback and ratings through this software.

 Real-time tracking

With real-time tracking, managers can monitor the location of their field teams at any time. This allows them to optimize their routes, respond to emergencies quickly, and make informed decisions about resource allocation.

Time and cost savings

A field force management app can help to reduce the time and cost associated with managing field teams. With automated scheduling and task allocation, managers can save time on administrative tasks, and with optimized routes, they can save money on fuel and other expenses.

Trinetra iway offers an application that can support organizations to enhance their field operations effectively. Contact us to deploy the Field Force Management application.