Impact of Workforce Management Process in Employee Satisfaction

In recent days the biggest opportunity and the problem is – “managing field workforce efficiently”. Workforce management is also a part of human resource management includes aggressive planning, scheduling, mobilizing, supervising, time and attendance tracking, and much more. This becomes much complex between meeting the demands of customers, employees, management and other stakeholders.

From a service provider, customers expect quality service and on-time staff availability, employees need job satisfaction and work-life balance as well. Automated workforce management solution in this place plays a vital part in satisfying both customer and employee needs.

Here are the few examples that shows the impact of workforce management process in employee satisfaction:

• With automated workforce management application, business owners can locate and monitor their executives in real-time and allocated task completion can be taken care on the go. So the faster the task completion, customer satisfaction will be great.
• Greater flexibility and resource allocation
• Complete automation of employee task scheduling and timekeeping helps reduce overstaffing, while lowering administrative costs.
• Improved communication morale reduces the gaps in communication and helps employees to be in touch with other executives at the time of need.
• On-field executives will be able to focus on core business initiatives rather than play catch up.
• Managers/business owners can compare labor-related expenditures against their productivity to know the exact employee working hours and their salary/wages can be calculated based on their resourcefulness.

Improves decision-making capabilities by capturing, analyzing metrics and employee work performance.

Automating workforce management gives more detailed view of employee activities, which often helps organizations uncover new ways to sustainably improve performance and keep employees satisfied. When works are balanced, addressed correctly and successfully, these organizational objectives can lead to improve customer service, motivated employees and efficient operations.

To know more about Automated workforce management and other business benefits, Contact us @ Trinetra iWay. We offer you the best solutions to keep your business success and employees satisfied.

A satisfied customer will be a key to drive more business for any organization. Whereas, a negative review will impact more on business than an owners think. Even sometimes the customer may not be right, but their ultimate requirement would be to be satisfied with best of the company’s ability.

Recent studies noticed that level of customer satisfaction has a positive effect on organizations profitability:

• A well satisfied customer contributes in providing 2.6 times much revenue, when compared to a somewhat satisfied customer.
• A totally satisfied customer contributes to generate 17 times much revenue compared to a somewhat dissatisfied customer.
• A dissatisfied customer will decrease the organization revenue by 18 times to what a totally satisfied customer contributes

So, satisfied customers are important for every organization and it provides necessary insights that are required to make informed decisions to retain and increase customer base which automatically leads to generate revenue.

Sales force management app – Solution that connects service professionals to the business point and customers with smartphones. This mobile app integration for workforce management and monitoring improves service, scalability, and performance for mission-critical service operations. Below are the key areas that shows the role of sales force app in businesses that keep customers satisfied:

• Help organizations to be prepared for the demands of the business long before the customer addresses through the door and also assists in creating reliable, accurate forecasts and budgets
• Improves operational efficiency with timely staffing schedules that makes to get the most out of the resources. Monitors all types of executive activities that helps in customer service operations
• Reduces time in administration and manual handling of schedules, shift changes etc., which helps in addressing the customer needs ontime.
• Improved communication within service levels through better schedule adherence
• Enhanced performance at both the individual and organizational level through better reporting and performance management

Sales force management app provides competitive advantage that brings lasting business relationships with clients and creates new powerful business opportunities regardless of the size of service organization. To know more about salesforce management app and other business benefits, Contact us @ Trinetra iWay. We offer you the best solutions to keep your business automated and customers satisfied.

Salesforce is an art of amazing a customer, for any organization sales force is an index to showcase their organizational value, integrity and accountability.

Companies are investing huge amount of time and money on sales force rather than on any other promotional activity. While sales force is an expensive, businesses are looking forward to manage them in an efficient and effective manner.

Sales force will have the intimate knowledge and front line experience about the customer need, many businesses identified that they are losing their potential customer because of the widening technology gap with the sales force. Closing the technology gap with stake holders & salesforce, will bring an effective communication and instant engagement. Align your sales force with a trending mobility solutions to engage your customer instantly and to increase your business productivity.

Here we listed the factors why businesses should close the technology gap with their salesforce,

Resource Utilization: Identifying resource availability on field enables the operation manager to assign task based on their availability and avoids resource ideal time.

Evaluation: Facilitating with instant notification system, emphasis the operation manager to evaluate the sales force efficiency based on their task completion status.

Customer Satisfaction: Engaging stake holders instantly will increase the customer satisfaction, providing solution for customer constraints at any time will delight the customer and kindle them to provide repeat business for an organization.

Arm your sales force with Trinetra iWay sales force management solution to improve your customer satisfaction and business productivity. Get quote or request a demo to turn your sales force as a business productive tool.

Today the mobile service sector is rapidly developing with advanced improvements in technology that are changing the way industry operates. Here is an overview of Mobile Workforce Management impact that shows the importance of why employers prefer mobile workforce management. Also the benefits than an organization can gain with mobile workforce management that drives more efficiency.

Increased productivity

Detailed time-keeping and employee accountability is significant for every business, but they might be a time consuming process. Automating workforce management with mobility solutions will provide necessary accurate and timely data which leads to improve overall productivity of an organization.

Automation and Optimization

As the trend is becoming more automated and optimized, innovative solutions like mobile workforce management will help employers in taking care of many responsibilities over smart computing. On the go employers can access data and analyse productivity, job performance, payroll costs and service satisfaction levels.

Increase Management Insight

With mobile workforce management solutions business owners can process and analyse employee engagement and task completion trends for more informed decision making. Also they can get a comprehensive, candid view into business activities in the field.

Streamlined operations

The cloud-hosted workforce management application help business people to stay connected with employees, view their location and assign new jobs based on proximity to job site, this greatly saves time and reduce discrepancies.

In addition to all the great benefits mobile workforce management system brings you everything you need to optimize your service organization. We Trinetra iWay have made it even more powerful with enhanced usability, application integration and much more. Interested to know more? Feel free to Contact us.

Employee scheduling is a crucial concern for every business manager, they will only know the pressure mounting when there is a lack of an effective staff scheduling and task of the field service planning process. Similarly, it affects employee morale within the organization when they do not have a proper plan to serve at the time of need and to show their skills. This even become worse when business managers of staff scheduling deals with schedules, timetables, employee requests etc., manually or on a large spreadsheet. They dedicate whole day or even weeks to make out employee schedules! Now in this fast paced technology era this is a long tedious and time consuming process.

Even business owners spend way too much time on employee scheduling, as they know the importance of staff scheduling and timely resource allocation but the sad part is they’re stuck in using programs like excel, or in even papers.

Workforce automation will be the cost effective and reliable solution for staff scheduling and planning, which help business managers to schedule for a week within short span. More than scheduling this application save valuable business time. It also helps to boost accountability, eliminate excuses and improve communication among the staff’s track. Greatly reduces the time and attendance discrepancies and improves business.

There are multiple schedule-related problems that need the attention of managers and staff alike. A well-managed schedule keeps the organization moving and resolves many complex situations. To make employee scheduling easy, you have to consider replacing the manual management process with mobility solutions. Effective workforce management application will offer effective solution to have an error-free staff scheduling and deliver the flexibility to handle every task.

However, you do your scheduling, covering all your shifts with the right person, to the right place at right time, while making the process more efficient and less stressful should be your ultimate goal. Get your efficient workforce automation solution and manage your workforce at right time, visit www.trinetraiway.com . We offer you the best Workforce management solutions to know more about us in detail, Contact now

Based on recent analysis, we can come to know every field services faces a problem to fix an issue on site and to reach their customer problems on time. These two major constraints will pull down service team efficiency and organizations productivity drastically. Switching over to the effective solution, effortlessly makes the field manager to access service team on field, guides them to fix issues on site, and enables to give instant reply for the customer needs.

To turn your organization more productive, equip your service team with the cloud and mobility solutions Sharing information anytime, anywhere with cloud and monitoring your field force activities with mobility will enable you to overcome challenges on field.

Be Productive

Cloud computing allows filed force to track/monitor the work done anytime, anywhere and has the ability to share information seamlessly and transform the way things get done. Field services can also become far more productive when out in the field, instantly accessing files from the company as needed, managing work processes, demonstrating products and service, and even processing transactions on the spot.

Prompt Response

Mobility helps field service manager to resolve the issues faster, enabling them to attend service requests immediately and fix their issues on time for their customers. This prompt response has a high impact across environment of the organization – from field service technicians to service managers. business managers, executives and customers. An effective mobility solution can improve overall productivity and profitability for the organization.

Significance of adopting to the cloud and mobility solution can result in the rapid growth in field force efficiency and also in customer satisfaction. To manage your service team efficiently with Trinetra iWay mobility solutions, you can Request a free demoor get quote.

Well organized workforce plan will help businesses to be more successful and ensures that the right person is assigned to perform the right task in place to meet the challenging demands, changing needs and the future opportunities for the business. The right people in an organization are the executives who are keen, skilled with right values and good at what they are doing. These executives surely will provide high quality business engagements and greatly helps in business development. Productivity of such efficient workforce give businesses a great impact and drive improvements in business-level KPIs such as quality, cost, profitability, lead times etc.,

According to a recent analysis, it is suggested that companies that adopt and integrate automated workforce management process can see 5% to 20% improvement in productivity metrics. Now it’s clearly understood that workforce management directly impacts business productivity.

Below are the ways by which an organization can improve their productivity with Workforce management

• Productivity will not be increased unless you understand your baseline, workforce management will help you to understand and analyze the present scenario and provides an opportunity to improve productivity.
• Employee administration can take up long time and reduce business outcomes, Automated workforce management technology automates administration and reduces manual time in entering or reviewing data.
• Service team management solution will minimize fraudulent in employee work hours by requiring employee verification methods with mobile apps.
• Mobility solutions also give insights into the reasons that overtime hours are being utilized by an executive and can help to reduce costs on unnecessary payments.
• Automates and streamlines tasks, reduce manual errors and provides access to detailed information in real-time

Workforce management solution gives you the ability to know your workforce strategy and enable businesses to have an in-depth look at processes to uncover areas that need improvement. By uncovering detailed insights, businesses can achieve both strategic and operational benefits. To learn more about Workforce management solutions, visit www.trinetraiway.com or Leave us an enquiry, we are just a form away.

Smart phones and tablets become the part of every one’s life, these smart devices have created new opportunity among the businesses to make effective communication with the customers. By understanding its need and importance every service provider should capitalize on Mobility solutions, opportunity for improved customer relationship.

The evolution in mobile technology armed customers with more information, more choices and more knowledge than ever before, also shifted the customer’s minds to get their work done with less effort. To fulfil their expectations service businesses should change their way of communication with customers, engaging them also has never been harder for the service providers with mobility solution.

Benefits from mobility to customer will be a more personalised approach that will make their lives easier, resulting in increased interaction for the brand by providing delighting services and quick response to the customers. By using the mobile technology, service businesses can create a strong and efficient bond with their customers, and improve customer relationships by retaining their existing customers and satisfy the new customers through mobility.

Benefits of mobility for service businesses:

• Instant engagement with customers
• Increases customer satisfaction
• Increases customer retention
• Increases service team efficiency
• Repeat business
• Increases productivity of an organization

To be competitive and to provide customers with rich, personalized, anytime and anywhere experience leveraging your business with the mobility solution is the smartest way to reach your business needs. Get a Quote or Request a Demo now

Day by day many Industries across the globe are getting smarter by implementing robust enterprise solutions for managing their business. These advanced technology systems might be successful in managing end-to-end operations of the company, Likewise Field Service Management companies provide services for their customers as part of their service or attend emergency breakdowns as instant support. But, how many of these companies realize that they can save huge by implementing a mobile strategy at the operational level, rather than at strategic planning limited to reports. Implementing mobility solutions assist businesses to get a holistic view and serves as an efficient tool.

Business development with mobility solutions helps to eliminate operational bottlenecks and improves revenue generation. With mobility solutions businesses can easily delight customers by empowering them to initiate and manage their service needs directly. Mobile application for workforce management will consistently beat competition, exceed operational expectations and retain customers.

Below are the Benefits that any business can achieve with Mobility solution which makes their service team management easier

• Improves the productivity of Field Service personals
• Reduces cost of field service operations
• Instant real time information about Field service operations
• Improves customer satisfaction
• Controls duplication of effort results in planning unplanned jobs and overtime hours
• Improves communication and provide real-time analysis of mobile work status
• Reduces overhead or administration costs associated with paper-based process
• Streamlines productivity, workflow and shorten billing cycles

Workforce management is no more difficult, team management is now made easier with Mobility solutions. Choose your right service provider and enjoy the benefits. We Trinetra iWay will be your right partner to manage your service team, for more details visit https://www.trinetraiway.com or Leave us an enquiry.

Now, It’s the time of year when managers and executives take time to analyze on what was successful in the past year, what needs to be improved and what needs to be stopped, etc., In such analysis, if managers take a close look at the employee communication, then they will understand that it will be the key improvement area to be focused for a fully engaged working environment.

Many businesses need employees to complete projects that has to be completed as a team. At some point employees working together as a team has many benefits, including the possibility of better communication, accomplishment and distribution of responsibilities. Poor communication may cause anxiety, Effective communication eliminates much of the stress and negative feelings associated while working closely as a team. Business owners should also encourage their employees to communicate with one another clearly when working together. This is important for smaller companies; whose employees often work closely with one another.

Employee communication and management plays a major role in every business, Workforce management is a broad term describes the set of tools that companies use to increase overall efficiency and productivity among its employees. Today, many organizations have turned to advanced technology to aid in these processes. Automated workforce management solutions bring a connected workflow within any organization and below are the ways that highlights the significance of workforce management for connected workflow

• Improved productivity, revenue generation
• Customer Satisfaction & retention
• High Employee Morale
• Enhanced Analytical Function
• Ensuring you have enough workers on hand at any given time
• Facilities Service Management
• Optimize resource utilization and work environment
• Match suitably qualified staff to tasks
• Reduce time spent on repetitive administrative tasks
• Effective absence recording, monitoring and management

To know more in detail ,visit www.trinetraiway.com and stay tuned to our updation.