Top Priorities of Workforce Management

Workforce management in recent days is becoming a significant solution among businesses, who keenly need a solution to manage and monitor their on-field team. This workforce management falls under the umbrella of human resource management that vitally includes planning, scheduling, time and attendance tracking, mobilizing, supervising and much more. Workforce management makes the business simpler by minimizing most manual efforts much required to complete day-to-day operations.

From a recent research, wide range of technologies that are impacting the way businesses operate today includes mobile technology, collaboration, analytics, cloud computing, and social media. Each of these takes a significant role in workforce management, Monitoring and managing the workforce team will be the core Functionalities of any company dealing with the services, delivery or transport vehicles. For optimum utilization of mobile asset, it is required to collect and analyse the information of the assets.

Here are the top priorities of Workforce Management:

Service delivery optimization

Assigning work orders to the executives will be a challenge, Sending the right person with the right skills is not enough, more than that the right strategy depends by performing the assigned task in right place at the right time. Workforce management solution helps in making proper planning by deploying right strategy and leads to increase cost and improve productivity along with timely support on closing service orders.

Real-time communication

In-high demanding market, work requests are ever mounting and it is crucial for managers to know the exact location of their field service executive and their availability in any given time. Mobility solutions help managers to know the location and availability of the field person and better plans can be made to complete the work.

Rising operational costs

Significant challenges in many businesses can be overcome on a daily basis, many areas of these challenges can concluded with “Workforce automation” with the assistance of executive’s smartphones. Field works can be streamlined automatically by assigning resources based on job priority, availability, competency and location.  Mobility Solutions enable field service managers to be in touch with executives “anywhere anytime”.

Instant engagement

Upgrading your work force management with service team, provides solution that fulfils day-to-day market demands and emphasis the operation manager to engage with their team instantly. Instant engagement on field & monitoring their real time activity improves the resource utility and avoids the idle time in field.

Mobility Solution opens the doors to businesses by allowing for a more agile workflow, better monitoring, improved communication and a more adaptive approach in decision-making. Get to know more details Contact us or visit www.trinetraiway.com

Today, organizations must create an environment for better business development to support, motivate, and recognize employees to consistently take action and create value for customers. A better service culture creates an excellent work place. Balancing tasks and achieving customer satisfaction is becoming the pain point of diverse industries, many ways can be adapted to achieve the same but Mobility solutions takes a major role in making customers satisfied and making business plans. Objective of many organizations today is to have the right resources in right places at right times to manage each customer’s requirement and work upon them in the most appropriate way. The bottom line is optimizing the executive’s performance that helps to develop a competitive advantage as the customer’s needs are proactively met and ultimately, revenues are increased.

Mobility solutions help to monitor employees in the field to share updates virtually and record data. Real time access to data avoids time-consuming conversations between employers and employee. This technology proves beneficial in tracking an executive’s efficiency and productivity via smartphones on the go. Instant alerts let employers to know what activities are going around and what desired action/assistance needs to be taken against the activities to support customers on-time.

Benefits of Mobility solutions for Businesses:

• Extend communication and capability to all employees, leading to engagement and enablement
• Enhanced customer service, knowledge transfers and learning
• Better customer service, access to critical knowledge for safety and upskilling
• Retaining customer loyalty

Enterprises all over the world have discovered the real value of workforce management solutions as it enables them to increases operational efficiency, exceed benchmarks in productivity, and enhances management effectiveness. Get closer to your customers by becoming location-independent. Mobility solutions help your employees work smarter and better in any time, virtually at any place.

To know about Mobility solutions in detail Visit www.trinetraiway.com or Leave us an Enquiry, we help you to get the most out of your business and gain customer satisfaction.

A recent survey revealed that majority of companies started using mobile Sales Team Automation solutions to improve sales force productivity, this implementation improves 1.5 times more than the previous sales achievements in order to keep pace with the go of the day. To pick from a few, industries like E-commerce, Logistics, FMCG companies employ a big chunk of on-field task-force to work, who carry-out company’s flagship service.

These sales force team often work in other areas, not under proper supervision. Such scenarios create management gray areas, where managers can’t predict the job status and possible risks. Field workers, on the other hand have no clue on the further assignments. Sales task assignment hierarchy is based on once an executive is out on the field, the next task assignment can only be planned after field force report back.

In these scenarios sales force automation helps to monitor and keep in track of on-field executives and note of their progress at finger tips, below are the advantages that any company can gain with Mobility solutions

• Improved work-order planning and subsequent automation of field-work allocation
• Keeping field force updated with latest tasks, despite of geographical barriers
• Real time risk management with accurate workflow plan
• Fast response to orders / customer queries
• Seamlessly assign new orders to the field force, without the need to talk in person
• Essential information is made available 24/7
• Locating optimum route to deliverable address
• Job report is automated with just tap of a button

Today, Field force automation and mobility solutions has emerged to be one of the best way to manage sales and service team thus improving productivity, sales and ROI.

Get to know the real-time benefits of Mobile workforce management, visit www.trinetraiway.com or Leave us an enquiry , lets discuss in detail.

For every organization salesman are the backbone of their business, who create the relationship between customer and concerns. Everyone believes tracking salesman activities in real time will boost business productivity. While smart phones are already playing a vital role in business, tracking your salesman through smart phone will be an added feature for your organization.

Trinetra iWay provides an innovative salesforce empowerment solution to track and manage your sales force through smart phones. Trinetra iWay’s app features are listed here,

Ease Task Allocation

Trinetra iWay app ensures you to send the right person to the right place at right time. If any constraints occur task allocation can be scheduled to another executive who is near to the place using salesman tracking app.

Assists Order Placement

You need to quickly gain interest and prove your efficiency to your prospective customers; this can be easily achieved by exhibiting the appropriate item at customer place. Trinetra iWay app enable salesman to place an order in customer door step which increases the trust of your organization among customers.

Increase time Efficiency

Time saving is crucial for every organization; Trinetra iWay app allows your salesman to report their time on job. You can get the complete visibility over your sales force. You can view the real-time location of your sales team, and also you can track the time spent on each job. It helps you to track their work progress besides evaluate the employee efficiency.

Supports Data Analysis

Clarifying Fuel claims done by the salesman is the daily head ache for the organizations. Trinetra iWay app makes it easy, by monitoring salesman from start-up point to end point efficiently. It avoids the false fuel claim by the salesman.

Mobile workforce management is no longer an additional feature for an organization but they’re essential for the ongoing success of your business. Are you interested to increase your organizational productivity in efficient way with Trinetra iWay app then Contact us.

Mobile devices enable the field service employees to connect instantly to their back office, sync with team members, get instant notifications and never miss a service call. iPhones, iPads and tablets come in handy to track job completions and procure sign-offs from job sites. Also a recent study says that Workforce management application

• 20% increase in productivity
• 20% increase in revenue generation
• 30% increase in customer retention

With every customer having an impact on your bottom line, now is the time to ask yourself what is standing in the way of you and a mobile workforce management solution. Given the complexities surrounding service operations and the increasingly competitive business market, mid-size and small broadband service providers are increasingly turning to these types of solutions, which are designed help manage mobile workforce and streamline business operations – and which were once only available to big utility and telecommunications companies.

Here are the advantages that a business can gain with Workforce management solution

Cost Savings

Mobile workforce management automates number of processes which can result in significant cost savings. For example, operators can be granted access to diagnostics records from the time of installation, which curbs the costs associated with servicing equipment. Moreover, operators can also streamline back-office provisioning and billing which decreases the amount of time spent on tedious tasks.

Improved Operational Efficiencies

With a robust mobile workforce management solution in place, operators can eliminate inefficiencies across all business operations, through precise scheduling, tracking and order management. The solution can help streamline work order fulfillment, giving technicians the ability to capture customer signatures to verify the completion of a work order or give them the ability to take payments from subscribers on site.

Field Management

Mobile workforce management solutions not only improve communication, but also make it easy for dispatchers to assign work orders and adjust to any delays or issues that may arise. Data can also be used to assess employee work performance and the overall effectiveness of staffing and scheduling processes, highlighting areas that need improvement.

Want to learn more about workforce management? Request for our solution offerings, for more details leave us an enquiry.

Every business in recent days uses their resources better to make their organization more productive and give customers a better service.  Mobile field force management solution helps mobile team and workers to get full access to the relevant business cycle at the point of service and allows them to notify the particular resource on the assigned task. With a field force management solution on hand business/managers can monitor the executive’s travel history and wasted journeys etc., This timely notification helps businesses to arrest the gaps in improving business productivity that directly leads to improved customer satisfaction. Also by managing jobs, teams and individuals can better help to improve business behaviors and standards to get the best out of the mobile workforce.

Below are the advantages of using the Mobile field force Management Application

Efficient Execution

With Field Force Automation businesses can manage work schedules and rosters and make sure the available resources and skills are where they need to be. It also lets the businesses in the field to know about the stock levels, order parts, and consumables. All that means no more duplicated jobs and less wasted time.

Cut Cost

A better scheduling and reporting system takes lesser time in monitoring, and also helps businesses to keep track of field executives and other assets using Automated solutions, so management can get the insights of information that are required to run projects better, save costs and increase productivity.

Give better customer service

With better information at their disposal, teams will have a better chance of completing work faster and dealing with customers’ issues on the spot, And that keeps workers as happy as well as satisfied customers.

Reduced paperwork

Mobility solutions lead to less paperwork, more accurate data, and better inventory management. It also means your people can spend more time doing their jobs.

Get the best out of executives with Workforce management solutions and improve business productivity and improve customer satisfaction. For more details visit www.trinetraiway.com or Leave us an enquiry

Industries such as Travel & Transport, Logistics, E-commerce, Sales and delivery employ a pool of workforce to work in the field, to carry-out company’s flagship service. Often times, the team even works in different locations, such circumstances create management gray areas, where managers have no clue of the job status and possible risks. Field workers, on the other hand will have no clue once they are out on the field, the next strategy could only be planned after field force report back. This is not the right way of task management also it consumes lot of time in task completion. Thus workforce management solutions in place will help companies to better improve their performance.

Below is the real-time data that shows the Insightful Statistics on Field force optimization:

• 40% of service organizations agrees that field service management solution is required to address the increasing volume of service requests
• Nearly 60% of surveyed field service companies, have budgeted to add mobile tools in 2018
• 40% of companies surveyed are not currently using any field service management service or similar automation tools

Engaging and assigning tasks to the work force in field and allocating task based on their availability will avoid idle time of the resources and also leads to better productivity. Integration of Field force management applications will improve and enhance operations to get access over the real time activities of an executive. Instant notification over their task completion status, getting complete insight over each individual’s data and mapping their scheduled deviation are the features that adds value to business productivity.

Advantages

• Effective resource utilization
• Avoids idle time
• Increases efficiency
• Reduce time consumption
• Productivity increase

Looking for better business productivity, integrate your team with Trinetra iWay work force monitoring solutions. To know more about contact us now or request a demo.

Key Performance Indicators or KPIs are the strong metrics that helps businesses to keep in track of their orders and helps to determine the overall relative effectiveness of business’s marketing & sales efforts. Analysing and determining the KPIs will help businesses in many ways, also configuring of KPIs supports businesses to meet the needs of every team. The right key performance indicators, can determine what strategies will work and which ones aren’t.

Here are the top KPIs that help businesses to boost sales:

Marketing ROI

Return on investment(ROI) helps in measuring how much revenue is being generated by a specific marketing prospect. ROI is also considered as the most important indicator to monitor and assess revenue generated with an investment. This KPI is significant for every business as it has direct impact on sales.

Customer Retention

Customer retention measures the business’s effectiveness in supporting customer requirements also its cost effective for every business to engage and retain with old customers, as engaging with new customer’s costs more than engaging current customers. Adapting to this KPI will help in reducing sales time and sharpen business’s reputation.

Client Acquisition Rates

It’s natural that capability of every sales executive is different and client acquisition rates for some salespeople will be better than others. If there are large discrepancies between conversion rates, then that will be the pain point for business and monthly sales target achievement will get deviated. Hence this KPI will help to analyse the effective executives whose work will directly business.

On the whole, the above discussed KPI’s has direct impact on sales and by proper monitoring of these KPI will helps to boost sales and also results in improved business values. To know more about sales team and service team management techniques visit www.trinetraiway.com or feel free to contact us we can clarify your queries.

A successful business needs reliable and real-time information for strong decision-making. There are some businesses often make decisions by assumptions. Real-time decision-making is a topic for debate, in many cases the usage of real-time data varies but it is more significant than we assume. Also decision making takes a significant role in business process.

Business development with real time information from mobility solutions helps to eliminate operational bottlenecks and improves revenue generation. With mobility solutions businesses can easily delight customers by empowering them to initiate and manage their service needs directly. Mobile application for workforce management will consistently beat competition, exceed operational expectations and retain customers.

With real-time information businesses can achieve below benefits which makes their service team management easier

• Improves the productivity of Field Service personals
• Reduces cost of field service operations
• Instant real time information about Field service operations
• Improves customer satisfaction
• Controls duplication of effort results in planning unplanned jobs and overtime hours
• Improves communication and provide real-time analysis of mobile work status
• Reduces overhead or administration costs associated with paper-based process
• Streamlines productivity, workflow and shorten billing cycles

Workforce management is no more difficult, team management is now made easier with Mobility solutions. Choose your right service provider and enjoy the benefits. We Trinetra iWay will be your right partner to manage your service team, for more details visit Trinetra iWay or Leave us an enquiry.

Smarter Field Force Tracking Software To Accelerate Business Growth

Many companies are looking for effective tools to manage and track their field workforce. Field Force management solutions will be the best option as it provides a collection of powerful features to improve productivity and lower operational costs of managing field employees and operations. Field-force management application works intelligently and assists fleet managers in real-time. App-based field force management is the best way to support businesses and here are the advantages of using the mobile applications in workforce management/ field force management.

Reduced Cost

No doubt that field sales teams are the foundation for revenue generation in any business, on another side there is also a bitter truth that companies don’t invest more in monitoring their sales and service teams. Instead, mobile apps are used to replace traditional monitoring and bring real-time data on hands anytime anywhere. So this greatly helps in reducing business costs and improves employee accountability.

Virtual Attendance

Field sales force executives will have to work across the clock and will have to work outside the office premises, so it will become difficult for every manager to monitor their field executive’s attendance and they can’t keep an eye on everyone, it doesn’t mean they are free to violate the office disciplines. With a mobile app for field force movement tracking system in hands attendance tracking worries will be much reduced, attendance will be on track and it saves costs with no violation of company rules.

Timely Decision-making

There is no shortage of competitors in the market for any business you run, hence, it is important to optimize business time and timely customer service is ultimate. For upgrading the business processes, many decisions have to be taken timely. Mobile app for field force tracking encourages business owners to take timely decisions.

When you get serious about scaling your business, you need the right solution which help you achieve that scale. Mobile apps are scalable, viable and most importantly reliable for field force management. Get the best solutions from reliable solution Trinetra iWay, for more details Leave us an enquiry