How Field Force Automation Helps Grow Your Business

Field force automation bestows numerous benefits which help businesses in optimizing various processes thus enabling to enhance revenues and improve profits. Sales force automation creates a link between the field sales executives and sales managers, helping them to track activities of field sales executives in real time. Hence, the sales executives and managers can have more time to do more tasks that can help in increasing sales, and thus, grow the business.

To optimize the productivity of field force, enterprises have to empower them with an apt solution which allows real-time data collaboration. Deploying field force automation solution enables you to increase the productivity of your workforce by as much as 87%.

Here are the advantages that businesses gain with Automated field force solutions

Automated Scheduling

With automated scheduling, work requests can be assigned based on task priority, skills, resource availability, travel costs and location. Automating the scheduling processes will give dispatchers more time to handle exceptions and emergencies while also making sure expenses are carefully managed.

Operational Speed

Travel time to jobs are reduced because assignments can be made no matter where the resource is located. Resources can access jobs and schedules via any smart phone, tablet or laptop with an internet connection. Improved speed and productivity through seamless integration to the customer service systems and the back office billing and accounting systems as well.

Customer Satisfaction

Instantaneous access to schedules and resource availability, helps to manage appointments and exceed customer expectations. Satisfied customers become loyal customers that helps to take up your business to next level.

Improve your business and gain greater ROI by investing in field force automation solutions. Trinetra iWay app for workforce empowerment, leave us an enquiry about your requirement we help you get the most out of your business.

An Insightful Statistics on Field force optimization:

• 40% of service organizations agrees that field service management solution is required to address the increasing volume of service requests
• Nearly 60% of surveyed field service companies, have budgeted to add mobile tools in 2018
• 40% of companies surveyed are not currently using any field service management service or similar automation tools

Industries such as Travel & Transport, Logistics, E-commerce, Sales and delivery employ a pool of executives to work in the field, to carry-out company’s flagship service. Often times, the team even works in different locations, such circumstances create management gray areas, where managers have no clue of the job status and possible risks. Field workers, on the other hand will have no clue once they are out on the field, the next strategy could only be planned after field force report back. This is not the right way of task management also it consumes lot of time in task completion. Thus workforce management solutions in place will help companies to better improve their performance and increase customer satisfaction

• A well satisfied customer contributes in providing 2.6 times much revenue, when compared to a somewhat satisfied customer.
• A totally satisfied customer contributes to generate 17 times much revenue compared to a somewhat dissatisfied customer.
• A dissatisfied customer will decrease the organization revenue by 18 times to what a totally satisfied customer contributes

Incorporating mobility solutions in business helps to arrest the gaps in improving business productivity that directly leads to improve customer satisfaction. Also by managing jobs, teams and individuals can better help to improve business behaviours and standards to get the best out of the mobile workforce.

Trinetra iWay provides an innovative sales force empowerment solution to track and manage your sales force efficiently through smart phones. To know more in detail visit    www.trinetraiway.com     or Leave us an enquiry

Mobility, mobile workforce, and mobile workforce management software are all top of mind for today’s field service executives. In today’s Smartphone-saturated world, most companies rely on workforce mobility to some degree. But like many, wonder what exactly this all means. Are the terms interchangeable? Do they describe different aspects of the same framework? How do new technologies change mobile apps and services?

Here is the Mobile Workforce management solutions serve as the one-stop solution for Sales and Service team management

In this increasingly connected, mobile, and customer-centric world, modern mobile workforce management requires every field service organization to compete on the basis of satisfying customer expectations with frictionless, remarkable experiences

Mobility puts valuable information about resource availability, expert assistance, documentation about the problem or asset, and more in the hands of field technicians. Also enables dispatchers and managers to receive real-time status updates from the field. With access to information everywhere and anywhere, mobility empowers field supervisors in many ways. They can confidently make real-time updates to schedules, locate a replacement tech to handle an appointment for a delayed technician, assign an emergency service call to a nearby tech, and even manage and train technicians in the field and they can do this from a mobile device while in the field.

Looking to stay current with mobile workforce technology, and mobile workforce management software? Stay connected to www.trinetraiway.com

Today we are in a world where many businesses are looking for ways to increase efficiency, minimize operational costs to move ahead of competition. Workforce automation in this situate becomes crucial and plays an important role in building customer satisfaction and loyalty. Field workforce management has its own unique challenges as its operations are spread across various fields and resources will be distributed in different locations.

In this article we have enclosed some top critical challenges in managing field workforce

Service delivery optimization

Assigning work orders to the appropriate executives is becoming a day to day challenge faced by many field service managers. Sending the right person with the right skills is not enough more than that the right strategy depends by performing the assigned task in right place at the right time. Without proper planning and deploying right strategy it can lead to increase cost and decrease productivity along with more time being spent on the road as against closing service orders.

Real-time communication

In-high demanding market, work requests are ever mounting and it is crucial for managers to know the exact location of their field service executive and their availability in any given time. By knowing the location and availability of the field personnel, managers can better plan to complete the work.

Rising operational costs

Biggest challenge for field service managers is to manage and save cost in an environment where operating costs are steadily increasing. Factors like time taken to check inventory, travelling expenses, and selecting executive with right skills can be planned properly to save and minimize the expenses.

Below are the significant ways that mobility solutions help to overcome business challenges:

• Provide employees with consistent information
• Deliver anytime, anywhere access to mobile employees
• Create effective business processes with partners
• Enable employees to respond on the go
• Streamline communications with customers
• Reduce unproductive travel time
• Improve customer retention and satisfaction

This is how businesses can benefit from mobility solutions and help to increase revenues, to know more in detail, Contact us…

The field service industry is undergoing a massive transformation. Gone are the days of paper schedules and forms, inefficient back office processes, and toting around a heavy log book to each appointment. Instead, modern technology is being leveraged to provide quick, effective bookings, automate simple administrative tasks, and provide other solutions that make life easier for workers, managers, and customers alike.

There are several key factors that are currently driving change in the field service industry. While customers are demanding more from their service providers, the number of qualified technicians who can provide those services is shrinking, and companies face constant pressures to grow revenue along with efficiency.

Increasing Field Service Demands from Customers

Ninety-seven percent of field service customers say a great customer experience is an important factor in their loyalty to your brand. Today’s customers know what they want:

• Scheduling for them: Customers want vendors to work with their schedules and not be expected to block off their calendars all day to accommodate someone they are paying.
• Online scheduling: Giving customers an online portal to quickly cancel or reschedule an appointment makes working with you easier and a more convenient, which sets certain field service providers apart from the rest.
• More precise scheduling: Today’s customers don’t want to wait around for a service time window—they want to know exactly when their technician will arrive.
• Preferred technician:  If the customer had a great prior experience with a certain employee, why change a thing? Customers want to build a relationship with field service professionals that have served them well in the past.
• Job status updates: Just like tracking a package delivery, customers like the ability to “track” their technician or receive real-time updates on the status of a job, keeping them up-to-date on delays, arrival time, and more.

To know about Mobility solutions in detail Visit www.trinetraiway.com or Leave us an Enquiry, we help you to get the most out of your business and gain customer satisfaction.

Thanks to fast developing mobile technologies and its rapid penetration into most parts of the world, all kinds of businesses and services have adapted it to empower their operations. The field force sales management software has become an important investment to empower the firm’s organisational and operational structure.

Improve productivity

The field force management solution enhances the productivity of the field sales and service executives. Each team member can make use of this mobile app & be connected to their sales / service mangers at any time anywhere. Features to monitor the Real-time status of tasks assigned to each executive enables the managers to personalise records, reduce lead-time and close deals earlier.

Cross-platform application

The software solution can work on a platform across the web and most of mobile devices, enabling real-time monitoring and analysis. Companies can optimally distribute their teams on the field, across many locations and different territories, enabled withy portable devices preloaded with the app. The use of the platform helps in field force automation that integrates a large workforce, thereby reducing delays, overlap and costs.

Global acceptance

The field force management solution has won over companies in a variety of industries a, across the globe. From utility and telecom, to logistics, manufacturing and retail, the adoption rate continues to break barriers. The growing demand for mobile solutions in the market has also stimulated adoption.

Important features of the personalised application are:

• Lead tracking and booking orders made easier.
• Direct Reporting on the move.
• Integration
• instant reporting

Advantages of a personalised Field Force Management Solution:

• Real-time visibility on sales team
• Quick response time due to improved collaboration
• Manual & paper work reduction
• Easily schedule jobs and gain excellence
• Excellent data driven lead management
• Increase in efficiency and performance of service teams.
• Responsive support to team with email / SMS alert

Choose trinetraiway workforce management software to effectively deploy field personnel and gain proven insights on their activities. To know how a field force solution can  help you to serve your customers better visit www.trinetraiway.com website and leave an enquiry to contact one of our consultants.

Mobile technology continues to impact our lives and lifestyle. Businesses have immensely benefited from mobile technologies. In the field of sales and marketing, the mobile application has made a remarkable mark or impact. It is now deployed in Field Sales Management, helping the field force in boosting sales, productivity and offering a better customer experience. Find out here how a mobile app can empower your field sales force to stay ahead of competitors and gain a greater market share. Simultaneously, Field Force Automation has reduced operational costs, raised productivity and that’s increased customer satisfaction.

Define what you want in the App.

Simply creating a replica of your company’s CRM is not advisable, as you have to keep the app light, fast and simple to use. Outline the info that is useable for the sales/service team at field, with the most needed functionalities and also less expensive to build. Define what you want step by step.

• The first step is to define your requirements according to your operations, present market scenario and your management system.
• Second step is to make the app your showcase at hand, with all products (or services) with info catalogued that can be demonstrated to potential customers/clients as pictures or videos and with related data.
• In the case of a service team, the field staff can configure the client’s requirements using the functionality and interface on the app.
• The app can also hold digital versions of forms and questionnaires, if required at hand. Data entry and feedback can be uploaded in real-time via the app.;
• Choose the right devices that are suitable to the field force and the app architecture.
• Choose the right platform as need and get the UI designed to fit all screens and users.
• The app can be used to follow up on routes and visitations also.

Real-time Benefits of the App.

A mobile app made for the Field Force Management System gives you many benefits like:

• Track your field sales/ service team locations
• Track all appointments and update on each appointment.
• Update the visit status automatically.
• Receive messages or notifications instantly.
• Using the app sales/service executives can manage their calendar; know their daily schedule,
• Plan routes and work rescheduling on time.
• Using the app, update all status, send invoices instantly or send a quotation.

Choose Trinetra iWay field force management software to effectively deploy sales or service personnel on the field To know how a mobile field force solution with an app can help you to serve your customers or clients better, visit https://www.trinetraiway.com/ (website) and leave an enquiry. We’ll contact you.

Thanks to proliferation of smartphone users, along with expanding mobile networks, we see mobile apps gaining immense popularity and usage. Supported by GPS technology, we see business organisations have been greatly benefited by this development. It has paved the way for wider Field Force Automation that’s accruing more benefits to businesses, like increased customer satisfaction, reduced operational costs and higher productivity.

Addressing business challenges.

Currently, all stakeholders operating businesses face many challenges that a proper field force automation system can easily address and alleviate to a great extent. Businesses operating in sectors like logistics, retail, service, distribution, etc., have realised the benefits, and innumerable industries or trades are adopting Field Force Management systems. The integrated mobile app also addresses issues by providing real-time insights. It helps to better visualise and distribute data, in better utilisation of resources, in checking high operating costs, to increase productivity and helps offer a better customer experience.

Real-time benefits.

An automated Field Force Management System with a mobility application can offer many real-time benefits. They are: Efficient and streamlined processes, automated time sheets, remote sign-up or registration, assigning of work orders, real-time reporting, data analysis for management, transparency of operations, performance monitoring and improved time management.

Integrating the mobility solution.

The innovative mobility solution offers quick responses to many routine tasks, such as easy collection of data in real-time, updated inventory and dispatch information and supporting a server-based data bank. It enhances customer experience by providing proof of service and prompt real-time updating of records.

Choose Trinetra iWay field force management software to effectively deploy personnel on the field and gain proven insights on their work activity. To know how a field force automation solution can help you to serve your customers better, visit https://www.trinetraiway.com/ (website) and leave an enquiry. We’ll get in touch with you.

The mobile field force of a company plays a crucial role in the success of the business or its operations. Managers need to direct them, plan and optimise the routes and monitor their activities on the field to get better performance and productivity with the help of user-friendly technologies. This workforce management can be greatly facilitated by a mobile Field Force Management System. Such a Field Force Management Software is available on demand and as a cost-effective solution from Trinetra iWay and is adaptable to a large number of sectors and industries who are going digital.

Improve productivity and efficiency of your workforce with this software’s planning methodology and advanced features. Some useful features of the solution are:

• Monitor Work-Flow, schedule work orders and automate routine tasks online.
• Get feedback and real-time information from the field instantly.
• Track and verify location of field staff, change of plan and monitor visits.
• Give field staff feedback on performance and reports immediately.
• Provide customers with accounts and proof of visitation in real-time.
• Support staff with updates on current inventory and compliance.
• User-friendly interface and dashboard, enabling easy reports.

The field force management system can be integrated with a mobile technology solution also, to enable smart devices (especially smartphones) working on popular platforms (like iOS or Android) with real time interface, GPS tracking, image scanning, plus connecting the field staff and managers.

Choose Trinetra’s Field Force Management Software as it is scalable and can be tailored to the needs of the client. Effectively deploy the field force and gain proven insights on their work activity. To know how a field force management solution from us can serve you and your customers better, visit https://www.trinetraiway.com/ (website) and leave us an enquiry. We’ll contact you.

Any business dependent on a field force will appreciate mobile technology, as it helps to keep the sales and service teams at field connected and monitored, which will reflect as benefits and better productivity.  The field force management system offered by Trinetra iWay sweeps away your worries of tracking your sales and service teams on the field and improving performance.

Enhanced by a customised mobile app the system makes it easy for managers to track all appointments, service calls and trace other important data and records. Features like options to manage daily calendar, update call status, send quotations and invoices, update of visit status and many more can be updated automatically in the application helping sales and service get better results.

Benefits to the Management.

Organisations that are traders, service providers, repair and servicing or any other business, can be benefited by the sales or service management system and supportive mobile app. It gives better control by monitoring the field staff at work. It contributes to increasing sales and revenues. The app helps in managing additional field personnel whenever expansion is planned. The field force management software has a user-friendly UI, works in real-time and can be automated. It can help generate business-centric reports for analysis and forecast, get instant customer feedback, plus better management of billing and payments.

 Benefits to the Field Force.

The field staff are in constant connect, reporting instantly to the office. With a user-friendly dashboard, it gives easy access to sales or service information or records and instant updating is possible. Helps to reduce paper work and save time in many ways. Helps field staff to plan and modify their schedule. Assists in locating geographical points and route optimisation (with maps). It improves customer satisfaction. Improves the estimation of costs and prices, helps in reimbursement of expenses and overtime, generating reports, evaluate performance.

Choose Trinetra iWay field force management software to effectively deploy your sales or service personnel on the field. To know how our mobile field force solution with a supportive app can help you to better engage your staff and serve your customers/clients better, visit our website (https://www.trinetraiway.com/), or just leave us an enquiry.