Empowering Sales and Service Teams with Intelligent Field Force Job Scheduling Software for Enhanced Performance and Profits

Many businesses have a field force working in the market on a daily basis. Both sales and service teams comprise this important function of numerous businesses. For many, field workers who are working remotely, the business would rely on various methods to schedule and plan work for teams in the field for a whole week, every week. This exercise can be a very time-consuming task and it may involve paperwork, which is a redundant method going out of trend. Using intelligent scheduling software can reduce time considerably for administrators/managers and streamline operations.

The scheduling will ensure that engineers or technicians arrive on time, to attend various jobs assigned at locations. It improves the performance of the field sales and service teams working remotely. They make a difference for business growth and help boost profits. Advanced technologies can help field service teams to deliver better customer experience.

Mobile Resources Management (MRM) faces many challenges in coordinating its work. Trinetra’s software that provides a field force management solution, can positively support the weekly scheduling system, time tracking and reporting. The scheduling tool can accommodate growth and expansion as it is scalable and helps to keep costs low to improve the bottom line.

The intelligent scheduling software can be supported by a mobile app to further enhance efficiency. However, it is a very important part of the field force management solution and not a standalone tool. The intelligent scheduling features provided will vary according to the process, products involved and objectives of the business.

Finally, intelligent scheduling can be used for a small team too, as it streamlines the functioning of the business. It will prove better and cost effective for a bigger team and when scaling up. Definitely the scheduling software works to improving RoI, in the long run.

Choose your solution from Trinetra iWay’s mobile resource management software to effectively deploy sales or service teams on the field with optimised scheduling of tasks. To know how a mobile resources management solution with mobile app support can serve your organisation and customers better, come to – https://www.trinetraiway.com/ (website). You may  leave us an enquiry and we’ll contact you soon.

Field service teams can make a difference in business growth and help prevent stagnation. Advanced technologies can help field service teams to deliver great customer experience in collaboration with field sales teams. The impression field service teams make really matters the most. So, companies are working for better ways to manage the field force and the mobile teams. This also means the performance of the sales team and service teams have to be critically assessed. To that objective a self-evaluation can be done by management on the strength and weakness of the teams.

Mobile Resources Management (MRM) – Today’s field force faces many challenges in coordinating dispatch and scheduling technicians. There’s a lack of understanding and analytics to assess how much of satisfying of customer demands are done. Here the key performance indicators have to be specified, if assessment has to be done for the teams involved and also for RoI to be calculated for the organisation. Increased visibility and fulfilling of orders help to boost customer satisfaction. This is where mobile resource management tools and software are needed to improve processes and efficiency, which all leads to better customer experience in the end.

Evaluate and Change – With the help of software and related technology, like that of Trinetra’s MRM, a lot of data can be captured that can be put to good use to evaluate performance. The ability to study the data and gain invaluable insights, will make significant improvements to your operations and processes. Evaluate your business – from beginning to end – your service request intake, scheduling, dispatching and fulfilment process and find the gaps.

Changes can be made based on the geography, product or service category and customer size. Calculate the timeliness of your field service, the number of times service is needed by customers and how much time is spent to get the right information to do the job. All this will percolate to enhancing the Customer Experience.

Any business or company will profile its customers based on its experience and offerings. Field service will usually be structured to address this customer profile and when optimised will translate to better Customer Experience. This also helps in customer retention and referral business leads and opportunities.

Earlier field sales and service personnel have worked in highly manual ways unlike office workers who have moved from desktops to cloud-based applications. Field force management systems and solutions like what the Trinetra iWay offers can help to change the working conditions of a mobile field force. The solution empowers them with technology to enable them to deliver what is expected from them.

Choose your solution from Trinetra iWay’s mobile resource management software on offer. Effectively deploy sales or service teams on the field to yield better customer experience. To know how a mobile resource management solution supported with a mobile app can serve you and your customers better,  please visit Trinetra iWay. You can request a demo too. Or leave us an enquiry and we’ll contact you.

Business organisations have to be proactive today to keep ahead in a competitive market. With the world going increasingly digital, enable your business teams with the latest software. Proper field force management is important to bring in more business and realise profitability.

Enabling your field sales and service teams with the right field force management software will help drive them to work faster and smarter. The essential features of this software include – Tracking the activities of the field force, Stock Management, Work Order Management, Job Scheduling and Dispatch, all in real time.

Trinetra iWay’s mobile resource management software can provide your organisation with a cost-effective, on-demand solution, enabled with a mobile app, to empower the managers to plan and schedule work effectively and optimise the resources available. It helps to directly monitor field activities and improve performance of personnel, plus improve efficiency of work. Key advantages are discussed here below.

Accessibility anytime, anywhere. Being a web-based software with the option of integrating support of a mobile application, managers can access data from anywhere and at any time to assign or reassign tasks, record service request and orders, from clients and to improve team collaboration. It can be adapted to numerous industries belonging to various sectors, such as consumer goods, pharmaceutical, logistics and others.

The software improves efficiency. Using advanced planning tool, the software can automate routine tasks, guide work flows and customise forms and surveys for various business needs. Push them on to get response quickly. Use the software to obtain time-stamped photos to validate compliance and activities. Use it to verify location and the visits or assignments of the field executives.

Up-to-date info on activities. Be up to date with your team’s performance at any time and push out new tasks and activities immediately using the application. Customise the application choosing the type of reports, dashboard elements and KPIs as per your requirements and apt for the sector.

Choose a Mobile Application fitting your needs. With the mobile application and web hosted software integrated, management and staff get to leverage the latest advancements, like scanning barcodes, shooting and uploading of photos/videos and GPS tracking, easily accessible on multiple devices. The application can be tailored to suit the organisations needs.

Trinetra iWay’s mobile resource management software can synergies the deployed sales or service teams on the field and optimise the solution with mobile app support to help serve the organisation’s staff and customers better. To know more, come to our website – https://www.trinetraiway.com/. You only have to  leave us an enquiry and we’ll get in touch with you soon.

To increase ROI, any organisation has to improve field sales or service turnover with focus and consistency. So, enable your field sales and service teams to work faster and smarter by installing the right field force management software to drive them on. Create more opportunities in the field for them.

With the help of a mobile app integrated with the mobile resource management app, the field force is available online most of the time. The essential features of the software include – Tracking of activities of the field force, Stock Management, Work Order Management, Job Scheduling and Dispatch, all in real time. Here are some ways to grow field sales and service exponentially.

Share and update information. With the help of the software, field staff will be able to engage more customers as they are more update with information. The solution will help field personnel access updated product information instantly for reference, or to check availability of the products, or for booking. They can also check latestest pricing details in real time.

Save valuable time. Using a field force management solution will help promoters in the field to save time and work more efficiently, as scheduling is more streamlined and they can utilise their time more productively by focusing better on customers and on closing more deals. The GPS enabled app will help optimise route plans and travel time to save time. Keeping updated stock details will also save time. Based on upcoming promotions they can create cross selling opportunities.

Gain by visibility. Using the field force management solution, the field executives get access to a huge cache of data in real time. This can be used to get a wide perspective and to narrow down to seek particular information, provided they are able develop strategies to engage customers. The field mobile solution in hand can fetch all data required for the user, to enhance promotions in the field. Get to run merchandising ad content and sales promotions through the mobile app.

Motivate and train your workforce. It’s important to keep your sales and service teams motivated to sustain performance. Understand their needs and also improve their skillset by training them periodically.  The software can help monitor various parameters to measure their performance. The teams have to be familiar and comply with the processes and procedures of the company, right from gathering a lead to closing a deal and contributing to increase ROI. The management software and other tools along with prompt reporting and updates will help them increase productivity.

Trinetra iWay’s mobile resource management software can synergise the work of the deployed sales or service teams on the field. With mobile app support, optimise the solution to help serve the organisation’s staff and customers better. To know more, visit to our site – https://www.trinetraiway.com/. Or just  leave an enquiry here and we’ll get in touch with you for sure.

Accurate data collection and its analysis is essential to make a successful business. For those working in field service will know that this is a difficult task if a manual process is followed by the company, as it is fraught with delays. Teams on the field without the right forms can also cause delays. Operations could be in different areas and locations which would be difficult to consolidate for rep0orting. Recording and managing the formats could lead to issues if done manually.

The solution is to switch over to a solution web bases solution integrated with a mobile app which can be remotely accessible by all assigned members or personnel. The distinct advantages that a software application for the field service are given below.

Increased efficiency. Data can be captured at the point of service without any duplication in the form of photos, signatures and scanned documents and automatically updated on the web via the device.

Accurate information. Using the application data can be stored and recovered in the most accurate way quickly. Data can be captured the first time, every time.

Better compliance. Data management has compliance requirements so that data can be easily collected, recorded, stored and shared. It also helps in an audit trail and accountability.

Improve communication. With mobile forms there is no delay as communication is instant in real-time, is customised and comprehensive as required.

Intelligent reports. Data collected is accurate, reliable, easily searched or recovered and analysed for business intelligence, all helping in decision making.

Easy data access. Mobile forms are easily accessed and retrieved by anyone needing it, thereby saving resources and time.

Cost management. Eliminate paperwork by using mobile forms to transfer information and save costs.

Quick invoicing. All data can be collected and synced on the go and ready to be invoiced when the job is completed.

Better quality of serviced. Information collected more accurately, efficiently and quickly can be shared with customers electronically without paperwork, for better service.

Empower your field sales and service teams to work faster and smarter via  Trinetra’s  field force management software. The mobile app integrated with this mobile resource management system, makes the field force accessible most of the time online. Features include – Tracking of activities, Stock Management, Work Order Management, Job Scheduling and Dispatch, in real-time. It’s a powerful extension of your field service solution. The software thus synergises the work of the deployed sales or service teams on the field.

With the mobile app support optimised, this solution helps the organisation’s staff greatly and gain customers satisfaction. Come to our site – https://www.trinetraiway.com/ to know more. Or simply  leave an enquiry here and we’ll surely get in touch with you.

In today’s competitive business world, to manage the field staff involves many interrelated factors. However, thanks to software technology the management of a field force, or mobile resources, challenges have been mitigated to a great extent. In the context of the tasks assigned to a facility manager, this software will empower him to easily grapple with an array of varied responsibilities, in efficiently maintaining assets and infrastructure on a daily basis, while complying with strict regulatory standards. He faces increasing expectations with lesser resources, or in other words, he has to achieve more with less.

Relying on outdated manual processes, that’s not equipped to succeed, can create problems in an industry that is fast changing to respond to market demands. To elevate service quality, go for a mobile resources management solution. Here’s how the software benefits users:

Maximises life of assets. If assets are not in proper working condition, tenants will be dissatisfied. A mobile solution can maximise lifespan of valuable assets by helping in proactive, predictive maintenance besides routine maintenance. It solves problems before failure arises and maximises uptime of assets.

Better Compliance. Data should be managed to cater to compliance requirements for purposes of monitoring, reporting and audit. The mobile solution helps info to be properly captured, managed and shared. It ensures compliance is met every time, on every job and by every employee.

Actionable Business Intelligence. The solution ensures reliable and accurate data is generated to give real-time insights and help on-the-spot decisions. The analytical platform it works on helps track all aspects of service performed, without extra costs.

Enabling mobile facilities management. Move over your field service to a mobile resources management solution to enhance performance in real-time, asset lifespan and profitability.

Ensure the following to yield positive results for facilities management –

• The mobile solution should be easy to integrate with your current system.
• Ensure quick implementation as any delay will defeat the objective of maximising uptime.
• The solution, when adopted, should be easy to use, uncomplicated and unbiased.
• Easy access, update and sharing of information anytime and anywhere, to helps improve quality of operations.

The solution will help increase ROI, as it helps to improve turnover of field sales and service teams with good focus consistently. So, empower your organisation with the right field force management software to motivate employees to work faster and smarter.

Trinetra iWay’s mobile resource management software With mobile app support, can revitalise the work of field sales or service teams currently deployed. This application only helps improve the organisation, its staff and satisfied customers. To get more details, visit our website – https://www.trinetraiway.com/. You can also  leave an enquiry here online. We’ll get in touch with you very soon.

Every company or organisation aims at better productivity. For a service or sales oriented enterprise the skillset and capability of their field staff is an important factor and their experience counts. Even if the field staff are inexperienced, they can be motivated to work efficiently to manage or handle tasks with the help of a Mobile Resources Management application which is web and mobile enabled. Field executives at sales or service tasks, will get directions online to manage their work as they receive correct info and appropriate data and the guidance to perform or manage their tasks.

A Great Support to Field Staff. Even experienced field service technicians may face problems when a task turns out to be more complex than expected. This is where the field service management software, like that of Trinetra iWay, will step in as a guide. Required data and interactive messaging can help to handle the situation and motivate the executive to get the work done.

Automation and real-time operation. By assigning adequate tasks via a schedule that can be updated in real-time and communicated through the software’s dashboard and integrate mobile app, the field staff can be supported to work effectively and efficiently. Ultimately, it will improve on productivity of the firm and ROI.

Collaborative Tool. The functional and innovative software with integrated app, aids effective communication, helps all members experienced or no,t to collaborate and perform better. It helps people to work together to resolve issues, plus deliver better customer service and bag repeat orders.

Planning Work. The mobile service team management software assists to plan work automatically, based on skillset, location and availability of the personnel. Enabling field executives to access service history, makes the task or diagnosis easier. It can help the transfer men and equipment from one location to another economically.  All information is passed through by the system, regarding location, tasks and work-orders. The software also helps to plan the journey route to reach the customer faster. Many types of notifications and alerts can be enabled using the software and triggered automatically as per the sales or service managers’ requirements or as per business needs.

Assessment & Evaluation of Tasks. The software is capable of generating various reports from the real-time data and information gathered, based on many factors and location. It would be a useful tool for work assessment and for feedback from clients. It can help in documentation, completion reports, analysis, surveys and quality assessment. The app can gather inputs from both management and field staff and it can be integrated with CRM or most other systems being run by management. Features include – Tracking of activities, Stock Management, Work Order Management, Job Scheduling and Dispatch, all in real-time. Thus the solution synergises the work of all the deployed sales or service teams on the field.

Empower your field sales and service teams with Trinetra’s  field force management software. The mobile app integrated makes the field force accessible online most of the time, via portable devices. The mobile app support can be  optimised and this solution helps the organisation’s staff with various experience and skill levels to improve productivity and customer’s confidence. Visit our website – https://www.trinetraiway.com/ to learn more about a customised solution. You can also  leave us an enquiry and we’ll happily get in touch with you to help you.

Many companies don’t have an efficient process or tracking system in place to schedule work orders for electricians, equipment repair technicians, installation departments, HVAC companies, computer repairmen, manufacturers, and almost any type of repair or service industry. To cut down customer response time & to improve efficiency installing a sales force management software is significant.

By Integrating this sales force management software fosters a live link between the field staff on the ground and managers at the other end. Researchers have observed that about 55% of the best performing enterprises apparently have got installed this field force management software to make evidence based informed decisions.

With this Mobile field force solutions app, scheduling of tasks for sales and service teams becomes easier, you can gain insights into the company’s operations and processes involved. These reports provide insightful graphical Actual Vs Planned reports, that helps the field executives in self-analysis, which helps to improve their performance. This helps managers to improve their planning done for the team’s future schedules.

Inefficient communication leads to variance from the planned tasks and actual achievement by the field staff. So in a complex, fast-paced, competitive business environment, understanding cost / value implications across the value chain is important. Managers can use the map to plan routine schedules based on the location of on-field ales or service executives. Field force tracking software provides real-time visibility on job status and Schedule tasks to nearest team to respond quicker, complete tasks faster.

To know more about this field force management software leave us an enquiry, we will  provide you the tool to improve productivity and lower operational costs of managing field employees and operations.

 

Mobile workers now make up a huge share of the working population. By 2020, the mobile workforce solution is expected to increase to 1.57 billion people, contributing to 32.5% of the total global workforce. Challenges involved in all functional area of a business, one of the pain point is managing people outside of an office setting are at an operational level. In this article, we can explore how a mobile workforce management (MWM) solution can help your business up-gradation.

You may need a mobile field force management solution to solve challenges related to employee retention, customer satisfaction, process optimization, and having the right data to impact transformative changes.

Mobile Workforce Management Drives Customer Service and Business Outcomes:

A lot of challenges are faced by the field force persons in their customer location. The mobile workers may not have the right information about customer needs or preferences, or you may be setting unrealistic expectations about when your customers can expect service providers to arrive. Using MWM, service providers can have plenty of options to execute the process which reduces waste of time and ensures on-time delivery services.

Mobile workforce management takes it one step further with client personalization, it collects a wide range of customer service information and your mobile workers are always ready to deliver high-quality service.

Increase Sales & Service Team Responsiveness:

With a mobile workforce management solution, the sales force team can schedule sales and follow up the appointments on the spot using data, intelligent matching, and optimized scheduling to make everyone use the system more productive and efficient.

Constant schedule changes or miscommunications can cause unwanted worker stress. If not addressed appropriately, these situations can lead to customer dissatisfaction. By using a mobile workforce management system, you can satisfy the customer needs and preferences into operational decisions, who serves the customer and when.

Are you excited to know more? Visit https://www.trinetraiway.com and get a better understanding  how mobile workforce management solutions solve the challenges of the mobile workforce.

The field service management is changing with the technology. Basic principles like employee utilization, windshield time and first-time fix rates were the main focus for field service providers in the past, but it has changed now. In the recent years, the field service standards and consumer needs has rapidly changed. Applying this analogy to the business field, most organizations can streamline the operations and to increase efficiency.

Here we list some of the advantages of field service management, in which technology has driven up its productivity.

Real-time Tracking

Consumers do not want to deal with uncertainty while waiting for a sales person for hours with no-show and realizing the valuable time they have wasted. Real-time tracking of field service representative by both clients and dispatch managers is a boon – consumers can track on the exact location of the employee assigned, the time took for them to arrive and any potential delays or issues that may come up en route. These features make for far more satisfied customers.

Manpower optimization

Using, field management service software, the number of dispatched staffs can be streamlined efficiently. The software is well equipped with the knowledge of the weather conditions, best shorten route, and the possible required parts, techs tend to finish their jobs quicker and on the first visit (first time fix rates go up by 30% after implementing FSM software), allowing them to take on more assignments. In a survey it proves that by implementing FMS ,60% of companies gained faster access to knowledge. Easier accessibility of data allows employers and employees to make better, insightful decisions on short notice, all the while enabling machines to analyze data to make more accurate prediction results.

Technician Productivity with Mobile Technology

Mobile Workforce Management Solution will create instant workflows for field staff, removing time spent fumbling about with paperwork. Mobile apps built for technicians allow field staffs to note their job, customer histories, review checklists, schedule management and send customer updates. With more effective use of time, field staff can complete more work to boost revenue and drive down labor and overtime costs.

Want to learn how field service management software can benefit your company? Visit https://www.trinetraiway.com  and  leave us an enquiry, we will  guide you in a better way to improve your business productivity level and lower the costs of managing field employees and operations.