Field service trends and tech in the coming year

Field service is familiar to most people in industry and business, as users or customers need it in most cases. However, this field is witnessing innovation and new technology getting increasingly involved and that’s an important trend. Software solutions have gained wide acceptance.

Field service management software has become a major player in the field sales and service, and new technology such as cloud computing, the internet of things (IoT), driverless vehicles and drones show a potential role to play in the coming year. Here’s a look at the challenges ahead and at the trends faced by service management sector. New tech like the cloud and wireless communication will be surely an influencing factor in future.

Accepting the Change. According to reports some 60% of field service management (FSM) companies are looking at ways to introduce new technology like IoT in the next few years in their endeavour to improve, expand and be future-ready. Over 50% of the FSM industry are considering ‘soft skills’ training and enhancement as another potential factor of change,

Increasing role of mobile technology. To make the field service business successful, professionalism and responsiveness towards customers are imperative. At the frontline of field service is usually the technician who interacts with the customer or client and a positive experience is crucial.

To support them in the field service, the team now turns to mobility solutions and it’s a proven productive tool and helps to maintain high levels of professionalism. A workforce working on-line using applications and devices are, are able to perform more productively in an informal manner. The ability to offer up-to-date information for field services is the hallmark of a mobility solution enabling the field staff.

How it all works. Field service mobility software allows the field force to address many issues of time delay and stock availability. When online data is processed instantly, the cloud generates information, triggers alerts, schedules, automates tasks, manages inventory, manages routes, offers visibility, etc.

Thanks to the strong presence and spread of cloud tech mobility solutions play a critical role. Mobility field service software or app translate in positive customer experience and potential revue growth. Mobility solutions trigger change and the year ahead seems more susceptible.

Improve ROI, by investing in field force automation solutions like the Trinetra iWay app for workforce empowerment, accessible online anytime in real-time and via smart mobile devices.  Post us an enquiry about your needs and Trinetra can help get the most out of your business or service. More information at our website – https://www.trinetraiway.com/.

Companies aim to maximise field force mobility to gain better productivity. A survey found that 37% of stakeholders involved in field force mobility say improving customer experience is really important. So how do you maximise your investment model in field  force mobility? Here are a few ways you can.

Find a way for easy Integration. Companies use a mix of technologies and solutions to carry out the work of their team of field executives. When your systems are used in isolation, the data doesn’t get transferred to others. So use your back-office process to integrate the existing systems. All parts of the workflow should be connected to the service operations. Thus visibility and real-time info will help to monitor performance and decision making. A field service solution focusing on field mobility should integrate well. The process is taken care mostly by the back office that connects with all parts of the business or service you are operating.

Gear up your existing system. With back-office systems in place, like CRMS, ERPS, accounting systems, the field worker or executive has got access to many records and data. Using mobile connectivity, they can fetch information on job history or to know details of the job assigned. This enables the mobile field worker to do the job, or solve the problem, at one visit.

Set Up and Run It Quickly. Get your solution set up and start running it quickly to get the benefits faster and gain a better ROI for your business. Once integrated the solution will be easy to run.

Simple solutions work faster. The difference between a good and bad system or solution, is how easy it is to run it. Managers, technicians or workers shouldn’t take time to learn and use it with the other systems of the company. The technology offers better productivity and cost-savings when it goes live.

The field service mobility solution you choose should be flexible and scalable, as you may need to add or integrate other systems or requirements later. The world of smartphones and internet adapts technologies and change faster than most other systems. The solution will also help your business or service to change, adapt and expand quickly. So, go for the right field mobility software, like the one that Trinetra iWay offers and get benefited smartly.

Increasingly field service and sales teams now-a-days turn to mobility solutions and it’s a proven tool that helps to maintain high levels of professionalism and productivity. Working on-line using applications and devices enables better efficiency. Find out how our field service management software can benefit your company by visiting – https://www.trinetraiway.com. Leave us an enquiry, we’ll help you improve your productivity levels and lower the costs of managing field employees and day to day operations.

 

The field force at work, when enabled with the right software application, can capitalise on the data they generate on a daily basis while on-field and in real-time. To assimilate this data, to generate repots and to categorise the data cache for easy retrieval, a versatile mobile resources management software application is required by the company or organisation which generally deploys field sales or service teams, assigned with scheduled tasks. As this sector is witnessing innovation and new technologies getting increasingly involved, software solutions have gained wide acceptance by most stakeholders.

Trinetra iWay provides a software application capable of analytics that can be displayed or represented on the dashboard of the application and which can be reflected on a supported mobile app. The value derived from the information is all about insights which help in making informed decisions. Whereas insights and KPIs (key performance indicators) are necessary to identify strength and weaknesses, it is in relation to opportunities for better productivity and growth of the organisation.

Access to the key metrics derived from the data, represented on the dashboard, will offer actionable insights and numerous other benefits. Some are listed as below:

• Increases visibility into field sales and service operations and relative staff performance.
• Enhances the decision making process by uniting, filtering, visualising and transforming the collected data via the application
• Improves field operations by harmonizing priorities, workforce utilization and revenue management for better ROI.
• Empowers the on-field teams to offer a better customer experience at the point of contact.
• Improves the quality and relevance of scheduled sales or service calls

The app is more than just a reporting solution as it can assist in managing financial data, the business process and personnel performance as the application is highly customisable to the needs and requirements that the client specifies. Thanks to the strong presence and spread of wireless internet supported mobility solutions, field service software and mobile apps play a critical role, translate into revenue and positive customer experience.

The app for workforce empowerment, works in tandem with field force automation solution. The app accessible online anytime in real-time and via smart mobile devices Improve ROI,  So, invest in Trinetra iWay; get more information at our website – https://www.trinetraiway.com/.  Or leave us an enquiry about your needs and Trinetra will help you make the most out of your business or service.

Field service evolution and field service maturity models are hot topics trending in field service management scenarios. The evolution of the organization from basic manual processes, right through to an automated stage and beyond, significantly delivers results to the organization. But what does this maturity level mean to your organization? Is it necessary for all organizations to reach this high level of field service maturity?

The evolution of the organization can be marked at various stages or levels. An organization’s field service team at the basic stage is purely reactive. The team’s operational development is restricted because of a paper-based process which has reduced visibility over the workflow. Managing fieldwork will be on a function-based approach and thus reactive in nature, but follows a siloed operation with the focus only on the department.

Moving up through the next stages, or levels, of the maturity model, the last stage of maturity would be transformative in nature. Here, emerging technologies like IoT, AR/VR, AI, and Machine Learning will surely come into the picture and would be a potential influencer on field service operations.

At this stage of maturity, the organization is fully connected across all departments. The company will be applying analysis to enable and improve performance, introduce innovations and work to differentiate its products and services from the competition and add value to its business.

The maturity of the field service is affected by a number of factors, such as the organization’s size their customers or market, the type of industry, the workflow complexity, the type of assets they make and serve, and definitely their top management.

Other factors that determine the maturity level include –

• The extent of growth of the field service and the solution to keep pace with and support operations.
• The flexibility to evolve, adapt and move to other concepts and solutions for growth.
• The efficiency to drive more productivity and service delivery
• Last but not the least, to increase business insight by using data available more than ever, understanding that the right-field force management software is the key to getting over to the next level.

The mobile resources management solution you implement, if supported by an integrated mobile app, increases productivity and comes with easy accessibility online, anytime in real-time to improve ROI.  So, invest in a software solution like what Trinetra iWay offers. To get more info visit our website – https://www.trinetraiway.com/.  Or you can submit an enquiry form with your needs and requirements. Trinetra will help you to go up to the next level in field service operations.

Workforce management is the buzzword in today’s competitive business world as technologies marry the internet to enable the automation of many tasks and processes. Companies who deploy their workforce outside their premises to various locations and sites in the field are surely in need of a system to track and monitor remotely operators and operations.

Simultaneously, the companies can remotely monitor the progress of field operations and tasks at multiple sites dine by field staff. A field employee tracking software can take care of multiple sites in multiple industries, such as FMCG, telecom, logistics, etc. This also paves the way for the expansion and growth of the company owing to the scalability of the software application.

So, the time has come to discard manual and paper-based methods by companies and growing organizations, as the world is moving rapidly into a digital ecosystem. A study by Gartner has predicted that 10% of emergency field services will be using A.I. (Artificial Intelligence) by 2022. We are seeing a paradigm shift to technology-enabled methods from traditional ways of controlling the field workforce to making them fast & efficient. A versatile software can effectively automate many tasks, allocations, and schedules for the field executive in sales or service, who is on the go.

The field force management solution offers cost reductions, higher employee productivity, Improved Accountability, Data Integration, and Analysis. The field employee tracking software will manage and automate Work Order Management, Dashboards & Reports, Scheduling of Tasks, Invoicing & Payments, and customer portals.

Field Service Management is greatly benefited by automation via field service management software. It will consist of multiple components and be empowered by the internet, accessible by portable devices (like smartphones or tablets) that can address – Location & Time Tracking, Managing & Communicating with Field Technicians, Order Scheduling, and Dispatching, Data Repository, Invoice Processing, Customer Feedback & Databank.

These features enhance the productivity of both managers and field executives and improve scheduling and data access, all in real-time via a mix of devices. Managers effectively monitor the status of field workers and operations with just clicks on the UI. Photographic documentation can be done saving time and paperwork. Mobile resources management becomes effective with the synchronization of the work process, data, location, assets, mapping & routes, technical skills, etc. It effectively reduces maintenance and other costs, besides managing and controlling activities in the field.

Trinetra iWay’s solution simplifies and enhances field service management for companies and businesses. It offers a customizable, mobile integrated, web-based, and incredibly flexible system and also supports Attendance & Leave Management. This field employee tracking software can help you to automate and streamline on-field workforce operations, and many processes to improve the performance of a mobile workforce with real-time scheduling and delivery. Find out more details from Trinetra iWay’s website.

Running a mobile field service is a challenging task because you have to keep track of field sales and service personnel. But streamline the workflow of your rems on-field effectively to increase efficiency and profitability.

However, a mobile field force automation software can greatly improve your focus on delivering fast and effective service to improve customer satisfaction. A mobile way of working means better-connected teams at all times. ensure better workflows access correct info and seamlessly update data in real-time. Mobility is one of the fastest-growing technologies in the world.

Here is what can benefit you when you transcend to mobile field service to effectively improve your on-field service for customer satisfaction.

Access data on the move with software that can be integrated with your system via your mobile phone or device. Stop doing things manually and use the field service software e to get an edge over your rival organizations.

The mobile resources management software application is capable of improving collaboration between teams of field executives and communicating with the customers. Technicians have data at their fingertips to inform customers without checking at the back office.

Schedules and Routes can be optimized. When you are unable to track the availability to assign jobs at random, you’ll waste a lot of time and money. Use software with GPS tracking and mapping information to schedule and assign jobs optimally and dispatch technicians to customers based on location.

Connect your teams efficiently via the app and use mobile data to access service history and information to reduce resolution time, but get and ensure accurate price information updates. Use the app to feed in customer feedback in real-time.

Ease of integration and use will surely benefit your organization as it will use your existing systems extending their life with sufficient scalability and flexibility. Implementation too needs to be quick and turnaround fast to be up and running without delay. Ease of use of the mobile field force management solution will benefit all stakeholders.

An agile software will keep up with all the changes and work across a mix of digital mobile devices. It enables access to information anytime anywhere in real-time.

Trinetra iWay’s solution simplifies and enhances field service for companies and businesses. The solution on offer is customizable m mobile integrated, web-based, and incredibly flexible and speedy. The field force management software helps you to streamline on-field workforce operations for efficiency and profitability. It helps to automate many processes to improve the performance of a mobile workforce with an improved scheduling and delivery system that also supports Attendance & Leave Management. Find out more about the mobile resource management solution from Trinetra iWay’s website.

Forced by the realities of the present situation, we are all stuck in a lockdown, willingly or unwillingly. Things have changed dramatically over the past few weeks owing to the COVID-19 pandemic, which has created chaos across the whole world upsetting the world economy. Businesses and services except for a few, have come to a halt.

Meanwhile, as governments and communities are fighting to contain the novel Coronavirus outbreak, people have resorted to the internet and telecommunication channels to work and be active partially and virtually. Obviously, Field Service has also been hit hard. Only some, like in essential services, are allowed to work during the lockdown.

If you are in field sales or service management in any way, you surely like to serve your customers and protect your team or workforce, during these difficult times. You can do this to an extent by virtualizing your office and possibly the operations, which also reduces the risks physically and financially. Here are some useful tips.

Go online, and work virtually. All those organizations able to transfer their business or service, or parts of it, onto the internet can be working online. Forced into this lockdown situation, not only businesses but many other sectors including governments, have adopted the ‘work-from-home’ concept. This is when a field service management software is useful if already installed or if adopted immediately. Check up with requirements to access your computers, or mobile devices, remotely and integrate them properly to start work digitally online.

Digital scheduling & Dispatching. Skip the paperwork for now and go digital. Step up to digital business management of your field sales & service. Digitize most of the work, as you can, with the field service software, with no need for physical exposure to either your customer or your team (of executives). Adopt field service management tools with more benefits to your system, like automating the scheduling of tasks and dispatching of deliverables, increasing efficiency, and profit margins.

Access computers remotely. If you have the right software, then most of your staff can work online – work from home, during the lockdown. However, if not be able to access important documents in your central computer at the office, due to technical or security reasons, find the technology or expertise to remotely access and you have a better way of functioning.

Work from Home, and reach customers. If you don’t have the built-in option, to start off ‘work from home quickly, you can choose a remote desktop application like Chrome Remote Desktop or Teamviewer. But it must be properly configured in the remote system. see that it supports even mobile platforms (iOS, Android) and works remotely easily at any level.

Reach out to your customer by using video-calling apps. In the case of consumer electronics or consumer durables, instruct how to intervene to rectify issues, if necessary. You can communicate to generate a quote or estimate, if necessary, for any field sales or service task with the help of a module. For this and many other tasks, a lot of free tools are available, including video calling. Some popular ones are WhatsApp, Skype, Google Hangout, and FaceTime.

Digital Invoicing & Payments. Remote estimates and customer support can be followed by invoicing, all online. Generate a digital invoice after a sales or service support is addressed to your customer. It can be delivered digitally too (not physically), without risking exposure to anyone. Collecting payments can be done digitally by using credit cards (no cash), payment gateways, mobile apps, internet banking, etc. Just incorporate a payment module m in your software. Easily collect money digitally at the job site, sales point, and send automated confirmation by email, SMS, etc.

By setting up a virtual office and online operations, via software and a mix of devices, deliver a good quality of service to customers to retain or sustain your business, with no physical contact, and protect your team. If you have a field force management system that’s web-hosted and integrated with a mobile app, you simply use the communication lines to connect and work with your team from anywhere.

A field force management solution like Trinetra iWay provides is supported by an integrated mobile app. It offers easy accessibility online, anytime, in real-time, to boost efficiency and productivity. Get equipped with a versatile, integrated a software that merges into your system and processes. For more info visit us @ – https://www.trinetraiway.com/.  Just submit an enquiry form, mentioning your requirements and Trinetra’s team will help you out with an apt solution.

When people or businesses face challenges, they resort to technology to find, or to show a possible solution. Today the internet, software, and automation have become critical game-changers in many areas of business, services, and governance. In times of crisis, like in medical emergencies, technology has evidently lent a helping hand.

It is no different for companies deploying sales and service teams or workforce on the field, as companies are usually quick to adopt technology and software. With the field force management software being increasingly used, the whole process and procedures have been streamlined and enhanced with the integration of a mobile app that is compatible with the ERP system existing.

The field force management software can remotely monitor multiple units or sites, the mobile field staff deployed, multiple operations and tasks at different levels belonging to various sectors like FMCG, logistics, telecom, etc. The scalability of the software application will support any expansion and growth that’s quantitative or geographical. Studies predict that in the future that technologies like A.I. and IoT will find more use not, only in emergency field service, but also in many other sectors or areas.

The versatile software application can also automate many tasks, and schedules for field sales or service management.  The field force automation consists of multiple components & modules empowered by telecom and the internet to provide easy accessibility by anyone authorized, from anywhere, and via various devices, portable gadgets, and computer terminals. This factor is advantageous as was seen during the lockdown caused by the COVID-19 pandemic when many things went online unexpectedly. Adopt field service management tools with benefits to your CRM system, like automating the scheduling of tasks and dispatching of deliverables, and increasing efficiency all to help reduce costs & improve profit margins.

Businesses and services are looking at ways to reduce costs & increase efficiencies to face challenges and competition. Some of its unique challenges in operations spread across regions can be addressed with the support of digital tech.

Customer expectations and demands. The customer relationship with organizations has changed as it extends now beyond just the sale and looks for preventive service too. The delivery of service also ensures royalty. This is where the software and mobile app can provide updated information and service data relevant to the service task or customer, at the fingertips.

Optimizing service delivery. Scheduling work orders & assigning the right field executive is a daily challenge easily supported by field service management software. The right person has to reach at the right time, with the right inventory, at the right place. This factor affects costs and productivity.

Communication & resource allocation. The challenge for managers is to locate the field personnel and their availability on a real-time basis, for the assignments. Managers thus can communicate, organize and allocate tasks to field staff. They can also quickly plan alternatives to the assigned task with the help of a field service management system.

The rising cost of operations/resources. Faced with a changing environment, field service managers find the cost of operations and the resources frequently increasing. Time and effort in managing inventory, travel, and overheads add to expenses. Automating supporting tasks will help in reducing costs and provide accurate data which also reduces human errors. Invoicing and payments are also supported by the software and transactions can be done digitally, quickly, and cost-effectively.

Trinetra iWay provides a versatile field force management solution that provides all the support and is integrated with a mobile app that is customizable for any sales or service team. The mobility solution offers accessibility online, from anywhere, anytime, and in real-time. It helps organizations to automate tasks, cut costs & expenses and boost efficiency & productivity. For more information, just visit us @ – https://www.trinetraiway.com/.  Just submit the enquiry form, giving your requirements and our team will help you develop an appropriate solution.

Business leaders want better insights into their business and expect field service managers to provide analytical reports. The increasing importance of business intelligence in this age of digital transformation is pushing analytics to be increasingly applied to the field service too. So, what can analytics do to help face the main challenges of field service teams of today.

The Way Analytics is Evolving.

The first people in field analytics realized that how data was shaped into information was the key to the analysis. Data aggregated from different sources was focused/filtered to derive good visibility into the operations.

Analytics based on real-time info available provided the insight for management to take action promptly. Operational issues can be identified and addressed by business intelligence (BI) and quickly rectified or acted upon. It also identified trends, and efficiencies, to be made better. Even productivity can be improved.

The Growth Prospects

Field Service analytics is now demanding more from BI. Simply turning data into outcomes has changed to enabling a strategic growth approach. Analytics is helping organizations to learn more about performance and customer needs which empowers them to address the organization’s needs. It can also help to automate processes. So, Business Intelligence (BI) works to offer more understanding about their performance and customer needs, empowering them to cater to trends revealed by analytics and to meet future challenges.

An Integrated Future.

To be a strategic driver, field service needs more integration in the wider sense.  To become a value-driven field service has to leverage info filtered in real-time from across the organization to gain additional insights. Analytics provide the means to realize their potential to be closely connected and integrated.

Field service solutions are capable of being integrated into other business systems such as ERP, CRM, and Accounting, to maximize overall value. The contextual insights empower the field workforce to creatively interact with other department teams.

An all-inclusive field service management platform armed with a set of solutions is where the greatest application of analytics occurs. Field service organizations can use analytical data in unique ways in the future to drive innovation into the business. Forward-thinking companies aim to use insights to customize their service and products to the client’s needs to improve customer satisfaction and relationships.

Analytics to your Advantage.

Analytics in field service has great potential and analytical tools as a priority investment are required in the future. Business insights take service to the next level resulting in more productivity revenue and customer satisfaction.

Trinetra iWay provides a versatile field force management system that provides all the support. It can be integrated with a mobile app that is customizable for any sales or service workforce. The mobility solution offers accessibility online, in real-time from anywhere, at any time. It helps organizations to automate tasks, cut costs & expenses and boost efficiency & productivity. For more information, just visit us @ – https://www.trinetraiway.com/.  Just submit the enquiry form, giving your requirements and our team will help you develop an appropriate solution.

The soft skills of Field Service Executives are important in this age of Digital Transformation. The increasing importance of software and digitization has focused on people acquiring more knowledge and skills. Today’s customers are powered by information and technology and they are driven by expectations and demands. It is also a driving factor behind the core skills needed by the field service engineers or personnel working on-field.

Customers of this digital age are tech-savvy and get access to any info making them both expectant and insightful. Thanks to social media customers have a strong voice too. The widespread digitalization happening across industries offers unsatisfied customers easy access to redress or to go to competing service providers. However, without actual human interaction, the issues may not be resolved in time and this is when the soft skills of the on-field staff of companies come to play.

Soft Skills needed of Field Service Staff.

Field service executives turn out to be the only face-to-face human contact of the company nowadays. This touchpoint of customers is now different from the past. The modern field service engineers are well-informed thanks to the knowledge given by field service management systems, most of them empowered by software applications. They speak to and face customers confidently at any level of seniority. They seem comfortable in selling as well as in service. They therefore have to possess the soft skills expected by their managers. They literally become the actual brand ambassadors.

A survey found that people skills are given high priority for field service executives. But the teaching soft skills is considered more difficult than teaching hard skills. It could be simple to train a person for technical skills but good interpersonal skills are a lot harder to teach.

Training the new generation of field staff.

The traditional way for training is to use experienced Field Service staff to train the new recruits or update the younger generation of executives to be deployed on-field. The training has one part in a classroom-like place with expert staff on the job. The participants being trained not only to get briefed on the system and the integrated software and mobile application of the field service management but also in customer relations. This is where versatile software for field service management can play an important role to support the on-field service executives and motivate even inexperienced field executives.

Supporting Business Analytics.

Business leaders want better insights into their business and expect field service managers to provide analytical reports. The field sales executive plays an important role in supporting the process. The increasing importance of analytics in this age of digital transformation is pushing service providers to adopt mobile applications and related CRM software. Analytics and business insights take field service management to the next level resulting in more productivity revenue and customer satisfaction.

Trinetra iWay provides a versatile field force management system that can be integrated with a mobile app customizable for any company’s sales or service workforce. This mobility solution offers online accessibility in real-time, literally from anywhere at any time. Organizations can easily automate tasks, find ways to cut costs & expenses, besides boost efficiency & productivity. For more information, just visit us @ – https://www.trinetraiway.com/.  Just submit the enquiry form, giving your requirements and our team of experts will help you develop an appropriate solution.