Introduction

The client operates in the fresh food delivery segment, catering to a large customer base. They have an elaborate delivery system and field workforce and vehicles to take the product in preserved condition to the last mile for delivery at door-step.

The Problem Outline.

The company had approached Trinetra iWay to find a solution to the pain points they identified for qualitative delivery of food products assigned on their delivery system.

Their pain points to be addressed by the solution were:

• They were unable to know the temperature of the delivery box during the travel, that relates to the delivery of the product.
• They were unable to monitor the current location of the delivery persons on the job.
• Customer satisfaction is affected during delivery by the fact that 25% of the food are damaged during travel and delivery.
• They were unable to allocate the delivery schedule to the executives based on customer request related to their location.

The Solution Summary.

The solution by Trinetra iWay addressed the pain points of the client effectively. The software easily manages to monitor the executives on-the-go. The solution is tailor-made and customised to be able to meet their needs and recover customer satisfaction.

The solution addresses the key requirements –

• To satisfy the customer with quick deliveries without damage.
• To reduce damage of products during travel and to reduce operational cost.
• To automate the complete delivery process, needed in a highly competitive market.

 The Key Focus of the Software Solution.

• The solution provides real-time monitoring of the temperature in the delivery box during travel
• The solution helps to improve the quality of the product during travel up to delivery
• The solution helps to improve customer satisfaction by delivering quality food on-time
• The solution helps to identify the current schedule and relative location of the delivery persons

The advantage of web & mobile based software solution.

• Tightly integrated platform to know about the schedules and the temperature updates, to plan each delivery effectively.
• Know the executive’s current location with the status of availability or engagement.
• Make managers aware of temperature updates on real-time basis during the travel.

 Outcome / Result

• Helps to manage and monitor all the schedules, tracking with location and progress status of the schedules on real-time basis.
• User-friendly solution made specific for Fresh Food Delivery industry operators
• Highly flexible application, ability to customize and modify it based on business needs and related requirements.
• Cloud computing solution with web-based application which makes it easy for monitoring teams anywhere and at any time.

For more information about the solutions we provide please request for a demo. Our team will happy to get back to you to discuss your requirements, as soon as possible.

More information and details about Trinetra iWay products are available at our website (https://www.trinetraiway.com).

Highlights:

• 15+ countries implemented; with 13000 active mobile app users
• Improved sales order closure % during COVID situation
• Improve executive’s management and visibility by 60%
• Improve schedule management by 70%
• Improve productivity and benefits by 90%
• Organised and Professional Management of your Delivery Teams
• Improve time management by 40%
• Improve repeat order business by 90%

 Client testimonials

“Having implemented the automated field force management solution with mobile app support, we improved productivity by monitoring the delivery teams and were able to recover customer satisfaction by reducing damage in transit”.

– Senior Operations Manager