Client Background

The Client is a leading servicing industry of washing machine in hospitals, with on-field executives who in turn visits big hospitals on day to day basis on the service call they get from the hospitals in all top cities of Tamil Nadu

Business Need

As a leading washing machine service industry, they have highest revenue generating service executives on field. As there are multiple hospitals in the cities it has become difficult for the client to operate all the services based on the request and give the services instantly to their client and the client satisfaction is decreased, also executives need to check manually of their task and its location, sometimes it causes trouble due to interference and allocating same location for one or more executives.. So the client requested a mobile app to monitor and manage their service executives and engage with the internal team to give instant support.

Solution Implementation

Trinetra iWay recognizes that the reputation of the company is no longer in the hands of the customer services team also other departments within the organization are equally responsible for delivering a great customer experience. Trinetra iWay is a best in class example where marketing, merchant relations and customer service teams collaborate together to handle consumer responses through mobility solutions. With the help of Trinetra iWay, the teams can discover all mentions about the brand in the vast consumer space that require acknowledgement, attention and action. With the procedure set in place, the concerned teams are able to address the consumer concerns right at the beginning.

Trinetra iWay mobile app has been given to the client as it provides wide range of options for the clients to meet their requirements and to keep them unique from competitors, Trinetra iWay helps the service heads to assign jobs instantly to the executives on field and also to monitor their locations.

Urgent support requests can be immediately assigned to the respective executives based on their location and service heads can also see to that whether the service calls are addressed on time with the details submitted by the client. Allocation of the jobs based on the skill sets and the area without interference is made easy with Trinetra iWay application. Now Executives can identify their task with time schedule and the navigation from their mobile. After the service call client’s feedback can be taken with photograph & instantly sent with signature to the service head which showcases to the client about the importance that the company is keen on the customer satisfaction.

Benefits of the solutions

• Maximized Productivity
• Customer Satisfaction
• Centralized Monitoring
• Effective Utilization of assets
• Plan vs Progress status report
• Ensures Quality of work