Client Background

Client runs a leading Construction equipment service company with service team who visit customer locations for any service support required based on the client’s request. Their service persons need to visit multiple locations in a day to day basis and provide details to the company regarding the components replaced and get feedback from the clients for the support issued

Business Need

As Construction Equipment service company, the service issues need to be addressed as early as possible since it will affect the client’s daily business, the service executives on field are also huge in number and it’s very hard for client to know the current location of the executives and assign them to different clients as per the urgency. Clients feedbacks also plays a vital role in developing the company’s standards and to showcase them unique from other competitions for which the service heads have to wait for the entire day to get feedbacks.

Solution Implementation

Trinetra iWay mobile app has been provided to the client as it provides wide range of options for the clients to meet their requirements and to place them unique from its competitors, Trinetra iWay helps the service heads to assign jobs instantly to the executives on field and also to monitor their locations. Urgent support requests can be immediately assigned to the respective executives based on their location and service heads can also see to that whether the service calls are addressed on time which proves to be the deciding factor in retaining their clients. After the service call client’s feedbacks with signature can be instantly sent to the service heads which showcases to the client about the importance that the company is giving to their feedback as well as the professionalism that company follows. Trinetra iWay reports help the stakeholders to be aware of performance of each and every executive on field which helps the executives and the company to grow as a team.

Benefits of the solutions

• Maximized Productivity
• Ensures Quality of work
• Centralized Monitoring
• Effective Utilization of assets
• Improved Task assignment and completion percentage
• Customer Satisfaction
• Time Management