The Client

The client is a textile machinery sales and service company with wide operations across the globe with regional office in Chennai, Coimbatore. Their main objective was to keep their 80 service technicians updated with regard to customer queries and service history to avoid the pending list of open support from increasing for which they need effective schedule management application with team to team task creations. This will certainly help the 100 sales executives with repeat business and more revenue.

The Business Requirement.

As the client hails from the sales and service industry, they need to address any issue with fast Turn Around Time (TAT) and also complete service on-time with instant positive feedbacks and ratings from customer. This would influence the high customer satisfaction, number of repeat business and increase revenue generation greatly.

The client therefore required an effective two-team communicable mobile app by which the sales team can engage the service teams instantly, to complete the open support tasks quickly. With quick TAT, the sales team can get the customer delighted and close more deals in repeat business which increase the turnover and revenue of the organisation.

The Solution Implementation.

The client, as a leading textile machinery sales and service provider serving markets across the globe, was operating with 180+ sales and service on-field executives at the country level, but without any advanced team management mobility solution to assist them.

Consequently, to strengthen revenue generation by repeat business and orders, the sales and service teams needed to have complete view and insight into the opportunities and support of existing clients related to open services. Therefore, Trinetra provided the company a best-in-class on-field team automation app (GPS enabled) that would help the sales teams to instantly notify the service team on open services, which would influence and support the closure of deals with quick TAT and thus boost the sales forces’ productivity with an effective field force automation app.

The main challenge was to bring agility on the field by providing the important support information and updating the same on-the-go (wherever and whenever required) with real time notification which avoid deviation in open support completion also. With the sales and service person management mobile application solution provided by Trinetra iWay, the client was able to double yearly revenue through repeat business world-wide. They are now unique in the market for providing the best solution to existing customers quickly with schedule management app with schedule notifications, schedule history, self-performance graphical reports, location tracking and real time alerts.

Benefits of the solution

• Maximized revenue generation & productivity
• Improved Customer satisfaction.
• Instant updates on service schedules.
• Effective utilization of sales and service executives.
• Increase in the revenue trend through repeat order business.
• Improved visibility into location, operations and performance.