Client Background

The client is one of the leading homemade foods preparation and distribution company in North of India, Pune, they prepare food with the help of housewife’s directly from their home and distribute to their client’s location.

Business Need

The client wanted a mobile application for the following tasks which they want to perform with fewer efforts.

• To assign delivery tasks with details of the client to the delivery person
• To monitor and keep track of delivery person in field
• To denote the shift timings of the delivery person
• To get feedback from clients regarding their time of delivery, quality of food etc.,

Solution Implementation

Client was provided with Trinetra iWay Mobility solutions, integration of Trinetra iWay Mobile Dispatch Management Application provided the customer with the required solution. Using Trinetra iWay Mobility application client had a complete control over his Food delivery persons, starting from tasks assignment to receiving instant feedback from clients, along with this the task on time completion details, shift timing details and available person based on their shifts directly managed from Trinetra iWay application.

Trinetra iWay is also enriched with Business Intelligent Reports for the client to have a complete insight over the performance of the delivery persons along with client’s feedback ratings.

Benefits of the solutions

• On time Delivery
• Improved Customer Satisfaction
• Effective Utilization of delivery executives
• Reduced Operational Costs
• Improved Task assignment and completion percentage
• Ensures Quality of job progress and completion
• Time Management and utilization
• Improves Productivity