Introduction

Trusted water purifier Installation & repairs service provider with an experienced technical team aiming to delight their customers with a WOW experience.

The Problem Outline

They were looking for adopting Enterprise Mobility solution – field force service team management software to automate their work structure & help field staff managers to get analytics around tasks and have complete control of their business on the go.

The Solution Summary

We provided them with field staff management software available on IOS and Android, It was user-friendly for administrators to schedule customer visits to their team with purpose & planned hrs, and get instant visibility of their team’s progress and its performance. Now having invested in this technology & having set all their internal KPIs they could collaborate with the field service team in real-time and provide the necessary support for quick ticket closure. This led to quick ticket closures on a daily basis in the highly competitive market.

Solution Highlights

• Field Managers can easily assign tasks to the field employees in order of priority without delays by knowing their status in real-time whether they are readily available or engaged
• Field managers can send push notifications and alerts to field techs when the pre-listed meeting is canceled with new jobs or relevant information.
• Facilitates field employees to get the navigation to customer location, record their work progress, and collect proof of service provided.
• Tightly integrated platform to know the schedules and feedback with customer ratings & photographs

 

This cloud computing solution with a web-based application improved technician utilization, and dispatcher efficiency to meet customer needs on time and thereby enhance customer relations and loyalty. Utilization of mobile technology in field force management allows data to stack up for future references as well eliminates offsite inefficiency, brings enhanced field visibility, and creates a strong field force accountability.

Results Achieved

• Improved field technicians’ management and visibility by 60%
• Improved schedule management by 70%
• Improved productivity and benefits by 90%
• Improved time management by 40%
• Improved quality of the ticket closure by 90%

Client testimonials.

Adopting Mobility Technology into our business helped us immensely to schedule tasks, gain total transparency, and complete more everyday tasks on time which lead to increased customer satisfaction.

 

Contact us today to leverage business intelligence with our easy and intuitive Field Force Management Software, we have assisted numerous services in making their field force more efficient with mobile field force management solutions.