Client Background
Client is a leading service sector, has around 10 to 15 branches of his service team in different area, has his HO in Hyderabad and wants to utilize the efficiency of service executives to maximum in order to give his customers a more satisfied experience.
Business Need
Since the client is maintaining different branches of service team in different area, they were not able to monitor and utilize the Service team to the maximum. They were not able to know the exact productive timing, hours spent by the assets in client place, and the executive’s non-working time to assign new tasks
Solution Implementation
Trinetra iWay Field Force mobility solution has been provided to the client, iWay app addressed the client’s need by providing complete insight over each executive activity, including the current location (Monitor their location), service executives progress (Know their Assigned vs Completed Jobs) and distance travelled (History of their movement) by the service executives are shown along with the productive time spent by the service persons towards his customer is captured and notified.
These value added features of our field force management solution facilitates the client to have a complete insight over their service team and instant engagement of the service person with the customer. Business oriented reports supports the customer to identify productive employees and reward their hard work.
Benefits of the solutions
- Maximize satisfied customer service
- Effective Utilization of Workforce
- Monitor Progress vs Deviations
- Reputation in Business
- Improved Customer Satisfactions
- Reward Hard work to improve efficiency
