Infrastructure client implements mobile resources management application to raise productivity of on-field Service teams.

The Client

The client provides multi-level car parking systems. They face a challenge in assigning to executives the high priority ad-hoc service schedules appropriately. So, they need an efficient application for service empowerment (scheduling) to manage their on-field technicians with the right data of schedules and task progress. This will help the concerned managers to support their team of executives for productive task completion.

The Business Need

The company, a multi-level car parking solution provider is one of the highest revenue generators from the infrastructure industry, operating with a team of service executives on-field catering to customers. Managers depend on executives on the field to feed the right data on customers to schedule tasks, based on which the forecast on the schedule completion can be made easily, besides making strategic plans to achieve best results on customer satisfaction. Therefore, the client requested for an application to manage their on-field technicians effectively. It would use the right data for schedules and task progress which the managers can use to effectively support their team on productive service task completion.

Solution & Implementation

Trinetra iWay provided the best solution to the client to help customer service teams on-field in collaborating to handle consumer responses through mobility solutions, to get the process improvised and organised, to result in quick closure of service tasks.

The solution, as a management tool, recognises that the organised and automated system plays a vital role to satisfy the fundamental need for growth and reputation building.

The Trinetra iWay mobile resources management serves is a service management tool to expedite schedule management based on the ETA effectively. The software offers a complete business management solution addressing the customer’s needs. It enhances the on-field service technician’s productivity.

The Schedule deviations can also be tracked with effective calendar notifications. It also helps on-field technicians to be aware of tasks due, which improves on-time schedule completion of high priority tasks. The client when automated their service process and increased revenue with qualified support closure with quick TAT.

Benefits of the solution

• Effective Sales Team Management.
• Maximised Productivity & Efficiency
• Real-time visibility of the executives on-the-go.
• Instant updates on Service Schedules progress.
• Effective utilization of assets anywhere.
• Increase in the revenue trend.
• Improved visibility into operations and performance.
• Enhances Customer Relationship.

The Client

The client is a manufacturer of weighing machines, who faced a big challenge in concluding sales closures on a monthly basis, as per their business plans. What the client needed was an application for sales empowerment, to help manage effectively their on-field executives deployed across territories.

The Business Need

As part of a high revenue generating industry, the client needed to give the right data on the customers to on-field executives facing tasks, based on which they can forecast the sales closures which can be done early. It also helps their strategic plans, to achieve the best results in revenue generation.

Therefore, the client requested for an application to manage effectively their on-field executives, providing them with the right data on schedules and progress of tasks, which managers can use to support their teams to close high-value orders faster.

Solution & Implementation

The client, an OEM, faced a big challenge in sales closure on monthly basis as per their business plan. Quick order closure which are related to high valued customers, is not being achieved by the Sales executives. The client significantly automated its sales process by giving on-field sales teams the Trinetra iWay-Mobile Resource Management solution and to deliver value to customers in a smarter, faster and more meaningful way.

Today, their sales team can manage the customer engagements in an organised way with high productivity. The data they capture is available to any team member, over any device, improving collaboration across teams and thereby improving customer experience, which plays a vital and fundamental role in the company’s growth and reputation.

Trinetra’s Mobile Resource Management software serves as a sales management tool that expedites schedule management based on the ETA effectively. It also offers a complete business management solution in addressing the customer needs and enhances the on-field sales executive’s productivity. Thus they increased revenues by high-valued order closures with quick TAT.

Benefits of the solution

• Effective Sales Team Management.
• Maximised Productivity & Efficiency
• Real-time visibility of the executives on-the-go.
• Instant updates on Schedules progress.
• Effective utilization of assets anywhere.
• Increase in the revenue trend.
• Improved visibility into operations and performance.
• Enhances Customer Relationship.

The Client

The client is a reputed outdoor design company and they need to manage their complete teams deployed Pan-India. They need the best employee monitoring software available. They need an efficient sales personnel tracking application to manage their on-field executives, effectively supported with the right data of the schedules and tasks in progress which will be used by the managers to support their team to close high value orders all over the country.

The Business Need

Being a leading outdoor design company, they are one of the highest revenue generating firms in the industry with a large team of sales executives on the field, serving their customers across the country.

The client needs the best solution to serve the executives on the field, to give them correct data on the customer facing tasks, to help them fix bottlenecks and streamline workflow.

Based on this system the forecast on sales closures can be made easily and to help them in strategic planning, streamline operational workflows, to achieve the best results for revenue generation.

Solution & Implementation

The client, a designing company providing outdoor design support to advertising companies in South India, have planned to add multiple branches to provide Pan-India service. So, they need the best employee tracking solution to help them work as a team with an organised structure, with focus on overcoming challenges or bottlenecks and reduce expenses.

Successful businesses manage their operating processes by continuously understanding their resource utilisation, production, distribution and sales status. They measure the team’s input and output, to accomplish the same quality of work but with lesser resources.

Trinetra offers not just data, but also insights and context. So, managers can understand employees’ operational workflows, analyse the findings and plan how to drive the teams for better business outcomes in future. The client significantly automated the sales process. The teams are given the Trinetra iWay-sales executive monitoring solution, to deliver value to customers faster and in a smarter, more meaningful way.

Today, their sales team can manage customer engagements with a clear workflow and high productivity. Trinetra iWay recognizes how the organized and automated system plays a vital role in the company’s growth and reputation. Trinetra also offers a complete business management solution to address the customer needs and on-field sales executive’s productivity. The client having automated their sales process, with the hosted software, increased their revenue, adding multiple branches and with less resources.

Benefits of the solution

• Maximized Productivity.
• Effective Sales Team Management.
• Real time visibility of the executives on-the-go.
• Instant updates on sales schedules progress.
• Effective Utilization of assets.
• Increase in the revenue trend Pan-India.
• Improved visibility into operations and performance.

The Client

The client operates all over India as a leading distributor of Agricultural fertilizers. With their corporate office at Hyderabad, they have a team of 100+ sales executives working on-field who travel around to meet multiple dealers and farmers. They not only meet existing customers, but also new customers with pre-defined plans charted to take up new and also repeat orders from them.

The Business Need

The client, an accomplished Agriculture Fertilizer production and distribution company, is planning to move forward to the next level and increase their annual revenue generation. So, they intend to implement an on-field sales executives automated solution across their organisation to help their expansion & growth.

Their focus is primarily on the monthly sales target achievement, as it plays a major role in increasing the yearly revenue generation. The Sales team will also be able to make self-plans with this solution as they work to convince customers for repeat business, and on table conversion of orders, with more value addition.

Solution & Implementation

As a leading fertilizer distributor serving the markets all over India, their large teams of sales executives recognise that an organised and automated system can play a vital role and serve a fundamental need for the company’s growth & reputation. The Trinetra iWay Mobile Field Force solution enhances and automates the daily business of on-field executives, thus enabling Sales team to complete high value sales calls quickly. The can also get client engagement reports on the total sales call count of customers, based on which necessary next steps can be taken to engage high priority clients. It will maximize productivity of the field executives’ client engagement. During a COVID pandemic situation, managers can differentiate the orders received from dealers and farmers, which helps them to plan for the right target audience.

Quick TAT is achievable by the executives for sales visits to high priority customers, as the tasks are handled by the right person on-field now, owing to the organised task management software. Using the Sales Field Force Solution from, Trinetra iWay, Sales team can discover all mentions about planned sales tasks so as to close the order across-the-table, which highly increased revenue.

Benefits of the solution

• Maximize productivity from sales executives.
• Centralized monitoring & tracking of sales executives.
• Improved locations tracking, operations and performance.
• Instant customer feedbacks with rating.
• Improve on-table conversions.
• Ensures Quality of planned & ad hoc sales calls .
• Instant Updates on Spares delivered with photograph
• Improved visibility into operations and performance.

Introduction

A leading distributor of fertilizers has an organic problem in managing their marketing staff who work on the field, operating over large geographical areas. Their products include Organic Pesticides, Plant Nutrients, Crop Protectants, etc. with a team executives working outdoors (on-field) subject to logistical, seasonal and regional market factors, targeted mainly at farmers and dealers at work in the sector.

The Problem Outline.

The client approached us to get a viable solution to their valid problems and alleviate pain points related to managing their executives on field and to coordinate with their marketing team at HQ. They wanted to get instant updates on feedbacks on the dealers and farmers with photographs for easier and clearer communication.

Management wanted to know dealer/farmer visit summary submitted by marketing managers with the dealer location too. The client wanted to manage daily schedules for the executives with the purpose and duration in focus. The marketing department wanted to have a solution to get real time alerts and notifications for on-field executives.

The Solution Summary.

Trinetra iWay took to working out a solution that is a modular and focused one, based on the core business needs of the client.  The solution will help to automate existing manual work in making the updates of the existing dealer/farmers as per visit count. It helps to reduce the wastage of time and labour and improve the quality of the visit/call to dealer/farmers at location.

Solution on a flexible platform

Trinetra actually offers an exclusive platform to manage the company’s executives along with the details of location and daily tasks during business/working hours. The software offers instant customer feedbacks with ratings & photographs that ensures high satisfaction level for existing customers.

The mobile sales force automation makes the sales managers aware of the on-field tasks, of related updates instantly and to reallocate the tasks to executives on-the-go.

• Easy to Manage and Monitor Executives on-the-go
• Tailor -made and customised solution to business needs
• Improved customer satisfaction

Key Focus points of the Solution.

• To quickly improve repeat orders by providing good customer experience for existing clientele.
• To utilize the field executives efficiently during working hours with schedule management for productivity.
• To have all-in-one solution to get quick updates of dealer/farmer visit summary and feedbacks.
• To know and manage the executive’s current status with the schedule progress.
• To equip the Sales Managers with both Schedule and location updates in real-time to improve the executive’s performance on the field.

Web & mobile based software solution offers advantages:

The field force management software allows the company to manage and monitor all real-time updates & alerts of executives with a customised modular platform hosted on the web. The tailor-made and customised solution is made specifically for the client’s fertiliser product marketing with a data driven approach for timely decision-making that’s implemented on executive’s schedule plan by modifications.

The domain expertise in field force solutions is already proven with earlier projects implemented PAN-India and in the Middle East. The software provides expectation based monitoring and custom based reporting with mobile application support. It can be integrated with an existing ERP system too.

• Data driven decision making
• Quick Journey & Schedule Planning
• Mobile app integration & support in-built.

Outcome / Result

• Exclusive Software platform helps to quickly manage all executives along with their location and daily tasks scheduled during business hours with mobile app support.
• Instant customer feedbacks obtained with ratings & photographs to ensure high satisfaction level of existing customer.
• The sales managers are now aware of the on-field tasks, the related updates instantly and helps to reallocate the tasks to executives on-the-go if and when necessary.

To know more about our mobility solutions request for a demo. And our team will come back to you as soon as possible to answer your request.

Client testimonials

“Our company implemented the field force management system to increase bookings and reduce time in processing orders. The automated system with mobile app has really reduced time and improved productivity of our sales teams.”

• Vice President, Sales.

Introduction

The client is a major distributor of Organic Pesticides, Plant Nutrients and Crop Protectants supplying to dealers and farmers spread widely across the agricultural countryside. They have teams of field sales executives at work on the field. The team’s work is subject to some factors such as weather conditions, geographical locations, agricultural market fluctuations, government policy and development programmes, etc. All these factors go to determine the demand for the products. However, the Area Sales Managers were aiming to book repeat orders by streamlining the visits by field executives to dealers/farmers and they needed a solution for this. The Problem Outline.

The agro-products company approached Trinetra iWay to address their pain points in the marketing of their product in the field, by company representatives. What they required in the solution:

• Managers wanted to have quick analysis done on the dealer/farmer visit schedule summary, at the end of the day.
• The company expected the on-field executives to quickly update on the overtime schedules done by them
• The managers wanted to know, via the quick updates, about the actual hours spent against the planned hours scheduled.
• Executives are required to generate the details of the travel history of their visits, at the end of the day to managers, via visit summary reports.

The Solution Summary.

The solution by Trinetra addresses the pain points of Managers and executives effectively. The software is easy to help manage and monitor the executives on-the-go. It is a tailor -made and customised solution to meet the business needs and improve customer satisfaction.
Read on how the solution addresses the key requirements.

• The software provides a solution to know the overall summary of the schedules, with progress updates in real-time.
• The solution addresses the pain points of multiple departments in the organisation at the same time.
• The solution helps managers to take immediate action steps to improve the schedule quality of the team in future.
• The solution supports the team to increase the monthly order closures being achieved now

Key Focus of the Software Solution.

• To quickly improve sales in market during the critical COVID situation
• To encourage the executives with rewards based on the effectiveness of the schedules
• To automate the complete sales process with the efficient mobility solution.
• Exclusive Platform to update the schedule summary reports of the team at the end of the day.
• Improve your dealer/farmer satisfaction and generate more repeat order
• Make your sales executives aware of the on-field task achievements on-the go and take self-action plans to achieve 100% results.

The advantage of web & mobile based software solution.

The software allows the company to manage and monitor all real-time updates & alerts of sales executives over a customised modular platform hosted on the web. The tailor-made and customised solution addresses the client’s agro product marketing issues with a data driven approach for timely decision-making that’s implemented on executive’s schedule plan. The software provides expectation based monitoring and custom based reporting with mobile application support and can be integrated with an existing ERP system too.

Outcome / Result

• Easy to manage and monitor all the schedules, helps tracking with location details and the progress of the schedules on real-time basis
• User friendly solution made specific for agro product marketing
• Domain expertise proven in field force solutions implemented in PAN-India and Middle East operations
• Real-time handling of the executive’s schedule, effective dealer/farmer summary reports
• Productive schedule management with instant customer feedbacks

For more info about our solutions request for a demo. Our team will get back to you as soon as possible.

Get to know more about Trinetra Wireless products at our website (https://www.trinetraiway.com).

Client testimonials

“By implementing the automated field sales management system, with mobile app support, it has comparatively improved productivity of our sales teams and the count of repeat orders even during difficult times.”.

• Area Sales Manager.

Highlights:

• 15+ countries implemented; with 13000 active mobile app users
• Improved sales order closure % during COVID situation
• Improve executive’s management and visibility by 60%
• Improve schedule management by 70%
• Improve productivity and benefits by 90%
• Organised and Professional Management of Teams
• Improve time management by 40%
• Improve repeat order business by 90%

Introduction

The client operates in the fresh food delivery segment, catering to a large customer base. They have an elaborate delivery system and field workforce and vehicles to take the product in preserved condition to the last mile for delivery at door-step.

The Problem Outline.

The company had approached Trinetra iWay to find a solution to the pain points they identified for qualitative delivery of food products assigned on their delivery system.

Their pain points to be addressed by the solution were:

• They were unable to know the temperature of the delivery box during the travel, that relates to the delivery of the product.
• They were unable to monitor the current location of the delivery persons on the job.
• Customer satisfaction is affected during delivery by the fact that 25% of the food are damaged during travel and delivery.
• They were unable to allocate the delivery schedule to the executives based on customer request related to their location.

The Solution Summary.

The solution by Trinetra iWay addressed the pain points of the client effectively. The software easily manages to monitor the executives on-the-go. The solution is tailor-made and customised to be able to meet their needs and recover customer satisfaction.

The solution addresses the key requirements –

• To satisfy the customer with quick deliveries without damage.
• To reduce damage of products during travel and to reduce operational cost.
• To automate the complete delivery process, needed in a highly competitive market.

 The Key Focus of the Software Solution.

• The solution provides real-time monitoring of the temperature in the delivery box during travel
• The solution helps to improve the quality of the product during travel up to delivery
• The solution helps to improve customer satisfaction by delivering quality food on-time
• The solution helps to identify the current schedule and relative location of the delivery persons

The advantage of web & mobile based software solution.

• Tightly integrated platform to know about the schedules and the temperature updates, to plan each delivery effectively.
• Know the executive’s current location with the status of availability or engagement.
• Make managers aware of temperature updates on real-time basis during the travel.

 Outcome / Result

• Helps to manage and monitor all the schedules, tracking with location and progress status of the schedules on real-time basis.
• User-friendly solution made specific for Fresh Food Delivery industry operators
• Highly flexible application, ability to customize and modify it based on business needs and related requirements.
• Cloud computing solution with web-based application which makes it easy for monitoring teams anywhere and at any time.

For more information about the solutions we provide please request for a demo. Our team will happy to get back to you to discuss your requirements, as soon as possible.

More information and details about Trinetra iWay products are available at our website (https://www.trinetraiway.com).

Highlights:

• 15+ countries implemented; with 13000 active mobile app users
• Improved sales order closure % during COVID situation
• Improve executive’s management and visibility by 60%
• Improve schedule management by 70%
• Improve productivity and benefits by 90%
• Organised and Professional Management of your Delivery Teams
• Improve time management by 40%
• Improve repeat order business by 90%

 Client testimonials

“Having implemented the automated field force management solution with mobile app support, we improved productivity by monitoring the delivery teams and were able to recover customer satisfaction by reducing damage in transit”.

– Senior Operations Manager

To adhere & honour the clients’ request with a committed turnaround time, by providing a powerful Mobile Field Force Solutions to field technicians that improves schedule plans.

Introduction

We were approached by a leading Home appliance manufacturer to address the pain points they are sufferings. They were catering to a large customer base over wide regions. The home appliances sold were committed to after sales service by the company and they had a team of field service executives to manage this customer service experience and task on a daily basis.

The Problem Outline.

The problem lies in the area of customer service where tickets are raised against the issues or complaints raised by a customer or client. The company was unable to know the actual duration of a ticket closure and whether the planned hours for ticket closure has been adhered to or not. They wanted updates on info and customer feedback after the closure of a service ticket. They were also unable to allocate service schedule to the service executives based on their location against the customer request received and prioritised.

The Solution Summary.

After studying the requirements and pain points Trinetra offered the digital solution – field service team tracking software, with customisation to satisfy the customer with quick ticket closure via a quality solution. The solution also helped to reduce the repeat service request from the client which increased unnecessary man hours and wastage. It also assisted the administration to automate the complete servicing process in a highly competitive market and improve productivity.

Added advantages of the application:

• It helped to manage and monitor all the schedules, tracking employees with location and updated progress of the schedules on the real time basis
• A user-friendly solution made specific for the Service industry with mobile app integration
• A Highly flexible application to customize and modify based on company’s needs and requirements at any point of time
• Cloud computing solution with web-based application makes it easy for monitoring anywhere and anytime for Service Managers

Outcome / Result

• Helps Field Service Managers to manage and monitor all the schedules, tracking field executives with location and progress status of the schedules on real-time basis.
• Mobile app integration provided data and feedback in real-time for better efficiency and improve customer satisfaction
• Time duration for every ticket closure and deviation could be tracked and recorded with the application
• Updated data, customer feedback and other info instantly transmitted.
• Easy allocation and reallocation of tasks and service schedules based on technician’s location and availability
• Easy parts inventory management inputs through reports.

For more information about the solutions we provide please request for a demo. Our team will happy to get back to you to discuss your requirements, as soon as possible.

More information and details about Trinetra iWay application and modules are available at our website (https://www.trinetraiway.com).

Highlights:

• 15+ countries implemented; with 13000 active mobile app users
• Improved sales order closure % during COVID situation
• Improve executive’s management and visibility by 60%
• Improve schedule management by 70%
• Improve productivity and benefits by 90%
• Organised and Professional Management of your Delivery Teams
• Improve time management by 40%
• Improve repeat order business by 90%

Client testimonials

“This software has helped us to automate and streamline our process digitally, providing great visibility and insight for our managers and even customers, saving us time, costs and expenses”.

– Sr. Branch Manager

Organized and Structured Mobile Field Force Solution enhances On-Field Technicians to adhere to the committed quality with quick turnaround time to increase customer satisfaction by 80 to 90%

Introduction

The client is a major manufacturer, with a nationwide footprint, with interests in Automobile Spares Manufacturing, Industrial Switches, Weighing Machines & Textile machinery spares, who was facing issues in providing quality service and in closing the tickets raised for service in quick turnaround time.

The Problem Outline.

When tickets are raised against the issues or complaints made by a customer or client, the company was unable to know whether executives attending the call had done quality service as per the planned hours. The managers were unable to know the root cause of the repeated service requests from customer. They were unable to consolidate solution updates that were recorded in the past for very similar service request. They wanted to know the duration of the ticket closure and whether they adhered to the planned hours. A quick turnaround time also ensured better customer satisfaction.

The Solution Summary.  

The Trinetra team studied the pain points in service and offered a digital solution to their problem by providing the field service team management software, with customisation

The mobile field force solution also helped to reduce the repeat service request from the customers. This increased unnecessary man hours as they wanted to improve productivity of the on-field technicians. The solution has to satisfy the customer with quick ticket closure and with quality solution. They wanted to reduce service tickets by finding out the root cause of the issue through instant updates on service completed and the ratings by customer feedback.

The software provided is a tightly integrated platform to know about schedules and customer feedback with ratings and photographs. It makes the executive’s service performance better with service visit closure daily with the qualified solution. The solution helps managers make the job allocation for high priority service jobs on-the-go easy.

Advantages of the Mobile Field Force solution:

• Track employees with location, manage and monitor all the schedules and update progress of schedules in the real time.
• Task oriented solution made for you, specific for Service industry with mobile app integration and feature to automate tasks.
• A user-friendly and customer centric application, customized and modified based on your needs and requirements.
• Cloud computing solution with a web-based application makes it easy for Service Managers to monitor from anywhere and at anytime

 Outcome / Result

• Field Service Managers can now manage and monitor all schedules, track field executives with location and know progress status of the schedules in real-time.
• Time duration for every ticket closure and deviation tracked with the application
• Update data, customer feedback and info instantly communicated.
• Based on service technician’s location and availability, allocation and reallocation of tasks/service schedules
• Easily manage parts inventory for service using reports.

 Obtain all information about solutions we offer by requesting for a demo. Our executives will be pleased to contact you to discuss on your requirements in a short time.

For more details about Trinetra iWay’s application and modules, please go through our website (https://www.trinetraiway.com).

Highlights:

• Implemented in 15+ countries with 13000 active mobile app users
• Improve management and visibility of service technician by 60%
• Improve schedule management by 70%
• Improve productivity & benefits by 90%
• Organised and Professional Management of your service team
• Improve time management by 40%
• Improve quality of the service completed by 90%

Client testimonials

“The team understood our pain points quickly and the solution they provided for service, when implemented, did the job better than we expected”.

– Chief Service Engineer

Accommodate all service tasks with advanced schedule plans to get the process improvised and organized with qualified solution to achieve daily targets in field service.

Introduction

The client operates an Electrical Car Battery Service which also caters to the Road Side Assistance Industry and the Vehicle Towing Service Industry with a large team of field service executives covering a country-wide market.

The Problem Outline.

The client approached us to resolve certain pain points. They were unable to know whether the field executives had reached the spot on-time for the service. The client found they were unable to adhere to the planned hours for service closure that a required a qualified solution. The managers were unable to know the current status of the service, which is in progress, on the field and not able to take to solution updates that were provided in the past for the similar service request.

The Solution Summary.  

The Trinetra team were faced with the task of addressing the pain points and came with a customised and optimised solution for the client. The field service team management solution focused on –

• To satisfy the end-customer with quick ticket closure with the quality solution.
• To know the current status of the service ticket which is in progress, on real time basis.
• To know the status via instant updates on the services completed, the customer feedback and with ratings

The field force tracking app also provided the following advantages:

• A tightly integrated platform to know about the schedules and also customer feedbacks with ratings & photographs.
• Make visible an executive’s performance on service visit closures on daily basis with the qualified solution
• Made easy the job allocation to the team done by the managers, for the high priority service job on-the-go.

 Advantages of the Mobile Field Force solution provided:

• Easy to Manage and Monitor all the schedules, by tracking with location and knowing progress of schedules on a real time basis
• Task-oriented solution made specifically for your Service Industry
• Customer-centric application to customize and modify tasks based on your needs and requirements
• Cloud computing solution with web-based application that makes it easy on yourselves to monitor executives working anywhere and anytime to improve productivity

 Outcome / Result

• To satisfy the customer with quick ticket closure.
• To know the current status of the service which is in progress on real time basis
• To know by instant updates on the services completed and the customer feedback with ratings
• Able to manage and monitor all schedules and field executives with location
• To know time duration for every ticket closure and deviation
• Based on service executive’s location and availability, allocation and reallocation of tasks/service possible

 To gain clarity and information about solutions we offer a demo on your request. Our team will only be happy to contact you and discuss about your requirements in a short time.

Know more about Trinetra iWay’s applications and modules by going through our website (https://www.trinetraiway.com).

Highlights:

• Implemented in 15+ countries with 13000 active mobile app users
• Improve management and visibility of service technician by 60%
• Improve schedule management by 70%
• Improve productivity & benefits by 90%
• Organised and Professional Management of your service team
• Improve time management by 40%
• Improve quality of the service completed by 90%

Client testimonials

“In addition to resolving service management issues, the software enabled us to streamline work flow and assisted us to plan ahead efficiently”.

– Technical Support Engineer