Client Background

Client is a leading furniture manufacturer providing stylish furniture’s at affordable cost in Mumbai . They own an online shopping store to sell these furniture’s online. The key for their business success is they do deliver the products at door step.

Business Need

Client wants to ensure the delivery is happening on time and for this they required an effective route optimization solution which can support quick delivery. Client believes that timely delivery of the product will lead to better customer satisfaction and to achieve this objective they have defined TAT’’S for delivery.

Solution Implementation

We provided them Trinetra iWay field force solution which enhances their service team to choose best route with shortest distance and reach customer place on time. Trinetra iWay mobility application also facilitates the operation manager to receive instant notification about delivery of the product. Providing complete insight on product delivery, time, location and executive job status helps to evaluate the performance of each individual based on their turnaround time for each delivery.

Unique features of route optimization technology are to reduce the fuel consumption and provide complete insight on distance travelled. By possessing this application, they easily track product delivery status, evaluate service team’s performance & provide accurate fuel reimbursement for them.

Benefits of the solutions

• Maximized Business ROI
• Reimbursement automation
• Client database in finger tip
• Consolidated ERP data
• Effective utilization of assets
• Maximized view on asset rating
• Improved Customer experience
• Decreased Overtime
• Reduced Operational Costs