Client Background

Client is one of the emerging generator manufacturers and service providers across India having his HO in New Delhi, having a long-term vision to provide world class generators that satisfy market demands. By providing high quality of products and services to their customer, they have stamped their presence globally, client has a team strength of 150 + of Sales and Service team.

Business Need

Client ‘s vision is to increase brand awareness of their product across the globe for which customer satisfaction is key. To accomplish their objective, they were in need of customer feedback survey application which would facilitate them to obtain it seamlessly.

As the client aimed to provide customers with what they are in need of and delight them with a consistent, personalized experience they procured Trinetra iWay app focusing on Sales Force Empowerment to collect customer feedback.

Solution Implementation

Trinetra iWay Sales Force Empowerment solutions has effective solution to extract customer’s feedback from field executive’s smart phone with a separate Feedback feature which is tailor made for client’s business needs. Our Sales Force Empowerment app is integrated in each field executive’s smart phones; this enables the client to share their feedback during each visit. Once the client shared their feedback it will be triggered in the server, from there it will be scheduled automatically to mapped email ids.

This Client Survey Feedback application has various other value added features which include conveniences to track the visited place, time stamp, type of machine and executive details.
Besides getting feedback it also enables them to get clear idea to focus on geographic expansion of their business globally.

Benefits of the solutions

• Improved Business Reputation
• Enhanced Product benefits
• Customer satisfaction
• Identification of growth path
• Exceeding expectation of customer needs
• Reduce ERP maintenance
• Geo-graphic presence visibility