Client Background

Client is one of the leading lift/elevators manufacturing company in Bengalore recognized for their quality of product and excellence of service in and around India. Also has a Service Team Strength of 60 executives.

Business Need

Client was looking to implement an effective solution to optimize their executive’s work progress and also to have a complete insight over their allocated task. Client believes that timely engagement with their existing customers will lead to better customer satisfaction

Solution Implementation

Trinetra iWay service team management solution facilitates service team manager to map a customer’s work location, awareness of each executive’s job progress, time deviation and work site location. This also facilitates the manager to schedule the right amount of tasks for each of the service team taking into account the distance and other vital parameters.

Additional features of our service team management app is to close the tickets raised on their own after verifying with the service completion status. Trinetra also make ease of every customers to provide feed back at their door step based on services done by the executives. Instant notification by Trinetra iWay triggers each day report to respective stake holders. Integrating with Trinetra iWay service team management app address the client needs by providing complete insight over their service team and instant engagement with their customers.

Benefits of the solutions

• Maximized Job completion performance
• Effective utilization of service executives
• Improved Customer Service
• Decreased Overtime
• Reduced Operational Costs