Client Background
The client owns a service offering company in Mumbai and has around 200+ trained staffs in pest control, window cleaning, commercial landscape designing etc., to serve their customers requests on-time.
Business Need
Client’s requirement is to have an application to get real time updates to monitor the task completion details along with their quality of work of their field force
Solution Implementation
The client was provided with Trinetra iWay mobility solutions where the client can assign task to their staffs based on their specialization using its powerful Schedule Assignment Module and also Trinetra iWay Work Force Mobility app helped them to keep track of the executive’s current location and progress.
Our Workforce management app also provided instant status after every task completion for the day and triggers notifications in case of any deviation in scheduled task. To keep track of quality in work completed by executive’s, snapshots of work can be taken from the mobile app and sent to final approval authority which is to be forwarded to their client.
Trinetra iWay has its unique solutions for instant updation and unique decision making for Field/Work Force Team across the Globe.
The clarity of job status, combined with the Location based intelligence from Trinetra iWay facilitates client to satisfy adhoc customer requests with complete insight over their service staff team which ensures high quality work.
Benefits of the solutions
- Effective utilization of the manpower employees
- Maximized Productivity through visibility over their work
- Customer Satisfaction
- Instant Progress and Completion updates
- Reduced Operational Costs
- Improved Task completion percentage
- Ensures Quality of work on field
- Better Visibility and Future Forecast
