Informative solution history with remarks got from Trinetra iWay mobile application helps the technicians to conclude the right root cause & close the current service ticket quickly.

 The Service Team Manager of companies aim to improve productivity quickly, by doing self-analysis of the past history by the technician on-the-go. So, there is a need to have a user-friendly application to know the current updates on the service progress to help them on. The service personnel attending the call wants to communicate with their managers easily and quickly from the client’s or customer’s place to obtain an instant solution to the issue. The need to mitigate their pain points lies in the adoption of a pukka online Service Team Management software application, which Trinetra is capable of providing and customizing.

A capable application to monitor and support Service Team Tasks

Trinetra provides an Exclusive Platform to improve the count of service jobs attended by the field service team at the end of the day with quality solution in support which provides Real time updates on the progress of the service jobs allocated on-the-go by team members.

The web-based field service management software makes service managers aware of the team’s daily service visits/calls instantly and location with immediate customer feedback via the app. It helps to prioritize schedules and assess performance and achievements of the reams on field complimented by plans and reports.

System focuses on mitigating pain points of Field Executives

Delays in visiting the client place for service by the executive can be mitigated with the help of the service management system. It will help the executive unable to complete the service with a qualified solution and quickly. The solution will help us to allocate the right job to the right person on-the-go.

The system enables managers to know the current location of the executive with the service task progress updates against the schedule. The software solution would help service technicians to provide instant support to executives on closing high priority schedules. The solution will help executives to know their current status of achievement to have self-improvement plans

Advantages of the Field Sales Management solution

• Exclusive Platform to improve the count of service jobs by the team at the end of the day with quality solution
• Real time updates on the progress of the service jobs allocated on-the-go
• Make your service managers aware of the team’s daily service visits instantly with customer feedback

Contact our team and request for a free demo to know more about our robust and scalable field force management software with mobile app support. For more information, go over Trinetra’s website (https://www.trinetraiway.com/).

Highlights:

• 15+ countries implemented with 13,000 active license count
• Ensuring 100% Customer Satisfaction level
• Improve technician management and visibility by 60%
• Improves service schedule management by 70%
• Improves productivity and benefits by 90%
• Improves the technician’s self-analysis on solution history