The air-conditioning (HVAC) service industry is a fast growing industry and the Service Manager has the unenviable task to, not only keep up with the multitude of tasks, but also providing customer satisfaction in line with company’s reputation and process.
So, Service Managers usually are on the lookout for a software solution to support them in maintaining and leading a team of field service executives who attend to service calls over extensive geographic areas.
A Proven Tool for Field Service Management.
Field Service Managers always wish to be updated and get feedback from customers along with their photographs and ratings for the database. The managers also strive to arrest the repeated service requests from their customers, by aiming to close service tickets in quick Turn Around Time. The Service Manager should be able to plan the schedules in advance, to close the service ticket quickly, with the best service management solution in hand.
Main objectives of Service Managers using a service management software are given below:
- To quickly improve productivity by providing good customer experience.
- To have an all-in-one solution to effectively satisfy customers, to retain them.
- To get instant customer feedback with photograph, after sales visit, supported by mobile app
The Advantages of a CRM centric software.
Trintra iWay offers an Exclusive Platform to achieve the 100% results and a qualified solution to close service tickets raised. The managers can make schedules based on the skill-set of the service executive and he level of the complaint or service ticket raised.
The Instant customer feedback ensures very high satisfaction level of the customer
The software makes service managers aware of the daily scheduled visits and progress of service tickets raised, which are assigned to on-field service staff.
This tailor-made solution made specific for your customer satisfaction goals has a data-driven approach for timely forecast of closure and the count of service ticket closures. The application uses expectation based monitoring and productive schedule management with comprehensive task progress reports.
Digitalize and optimize your operations.
As with any automated software you achieve significant leverage in the management of operations and your field force at work on-field. Owing to the domain expertise gained in implementing field force solutions, this software solution has been implemented PAN-India and the Middle East, making it a proven solution used by clients hailing from various industry verticals.
Conclusion
Skill-set based schedule management and task allocation improves service ticket closure efficiency, with quicker turnaround time (TAT).
The efficient Trinetra iWay mobile field force solution supports the Service Manager in his task to filter out service technicians based on their product-based skill-set, to allocate the right task to the right person.
Takeaways:
- Over 15 countries have implemented it with 13000+ mobile app users
- Ensuring 100% customer satisfaction level
- Improved executives’ management and visibility by 60%
- Improve schedule management by 70%
- Improve productivity and benefits by 90%
- Streamline your service ticket closure with clear forecast
- Improve time management by 60%
Contact us today to get a free demo of our robust and scalable field service management software with mobile app support. More info on our website (https://www.trinetraiway.com/).
